Job highlights

- Plan service capacity using employee demand,office attendance,shift timings,new joiner requirements,and approved service coverage
- Ensure vendors follow company-approved transport safety procedures,including applicable requirements for late-hour travel and women employee safety

Job Summary We are looking for a Lead - Workspace Transportation to manage employee transportation for our Bangalore office. As the service expands, this role will own daily operations, vendor performance, route planning, employee communication, and cost control, with a robust focus on safety and reliable pickup and drop services.

The lead will be the primary contact for transportation matters and work closely with Workspace leadership, transport partners, Security, HR, Finance, and Procurement. The role requires hands-on operational ownership, sound judgment during disruptions, and a practical understanding of Bangalore traffic and employee commuting needs.

Responsibilities

Daily operations and capacity planning

- Oversee daily pickup and drop operations, including trip scheduling, vehicle allocation, driver readiness, dispatch, and completion tracking.
- Plan service capacity using employee demand, office attendance, shift timings, new joiner requirements, and approved service coverage.
- Coordinate route planning and pickup points to balance employee convenience, travel time, vehicle occupancy, and cost. Review routes regularly as demand changes.
- Account for Bangalore traffic, rain, road closures, and peak-hour congestion when setting schedules. Arrange approved backup vehicles and vendors for disruptions.
- Monitor live trips through the transport platform and vendor control teams. Respond promptly to delays, missed pickups, vehicle breakdowns, and last-minute changes.
- Maintain clear operating procedures for bookings, cancellations, no-shows, route changes, exceptions, and escalation handovers.

Vendor and driver management

- Manage transport partners against agreed service levels, fleet commitments, pricing, and response times.



Conduct regular reviews and document corrective actions.
- Coordinate with vendor supervisors and dispatch teams to ensure sufficient vehicles, qualified drivers, and operational support for each service window.
- Assess proposed vendors with Procurement and relevant teams, compare quotations, and support commercial discussions and onboarding.
- Monitor driver conduct, punctuality, route adherence, and complaints. Require vendors to address inappropriate behaviour and recurring performance issues.
- Track vendor contracts, renewal dates, rate cards, and service commitments. Maintain an updated contact directory and escalation matrix. Safety service quality and financial ownership

- Coordinate verification of driver identity, licences, background checks, and required vehicle documents through approved company and vendor processes.
- Track validity of applicable vehicle permits, insurance, fitness, pollution certificates, and other required records with vendors and the relevant internal teams.

- Ensure vendors follow company-approved transport safety procedures, including applicable requirements for late-hour travel and women employee safety.
- Monitor the availability and functioning of required vehicle safety features, tracking systems, emergency contacts, and communication arrangements.

- Coordinate periodic vehicle and service checks with vendors. Escalate unsafe vehicles or drivers promptly and arrange replacements before service resumes.
- Handle employee location, contact, and trip data confidentially, with access and sharing limited to approved business needs.

Escalations and emergency response





- Act as the primary operational escalation contact for employee transport concerns and coordinate timely resolution with vendors and internal teams.

- Maintain response procedures for accidents, breakdowns, safety concerns, severe weather, and service disruptions. Coordinate with Security and emergency services when needed.
- Keep employees informed of delays and alternative arrangements through approved channels, with clear updates until the issue is resolved.

- Prepare contingency plans for vehicle shortages, vendor outages, and driver availability issues, including approved alternate providers.
- Document incidents, investigate causes with the responsible teams, and track preventive actions.

Escalate material safety or service failures to Workspace leadership.

- Provide support during critical service windows and after-hours emergencies under an agreed coverage arrangement, with documented backup and handovers.

Budgets billing and cost control

- Prepare transportation budgets and demand forecasts. Monitor monthly spending and highlight variances or additional funding needs before commitments are made.
- Validate vendor invoices against completed trips, approved rate cards, kilometres or hours where applicable, and authorised additional charges.

- Maintain supporting trip records, approvals, purchase orders where applicable, invoices, and reconciliation reports for payment and audit.
- Work with Finance and Procurement to resolve billing discrepancies and ensure approved payments are processed within agreed timelines.

- Improve vehicle utilisation and route efficiency, reduce avoidable empty runs and no-shows, and assess savings without compromising safety or agreed service standards.

Disclaimer: This job posting has been aggregated from external source.

Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Lead - Workspace Transportation (Bengaluru)
🏢 InMobi
📍 Bengaluru