Job highlights

- Education . Bachelors degree in related field. Years of Related Experience . Years of experience 8 to 12 years . .

Position Summary Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.

Supervisory Responsibilities





This position carries out supervisory responsibilities in accordance with the organization s policies and applicable laws. Supervisory responsibilities include, but are not limited to: training and mentoring employees; planning, assigning, delegating and directing work; appraising performance; rewarding and disciplining employees; and resolving employee issues.

Job Level Description

Works on short- and mid-term projects that frequently require the application of independent judgment and creativity. Mentors less experienced members of the team. May lead teams / projects / a large function or multiple functions. Leads the design and develops major / strategic products.

Qualifications

Education

Bachelors degree in related field.

Years of Related Experience

Years of experience 8 to 12 years

📌 Lead Technical Support Engineer (Bengaluru)
🏢 Light u0026 Wonder
📍 Bengaluru