About Clari5

Clari5 is a technology company that specializes in providing real-time intelligence and analytics solutions primarily for the banking and financial services sector. They use AI &

- ML to help organizations detect and prevent fraud, enhance customer engagement, and improve operational efficiency.

Key Features And Functionalities Of Clari5’s Offerings Include

- Fraud Detection and Prevention: Clari5’s solutions use advanced algorithms to analyze transactions and user behavior in real time, identifying suspicious activities that may indicate fraudulent behavior.
- Customer Engagement: The platform helps banks and financial institutions understand customer behavior and preferences, enabling personalized product offerings and improving overall customer experience.
- Risk Management: Clari5 aids organizations in assessing and managing various risks, including credit and operational risks, by providing insights based on historical data and trends.
- Operational Efficiency: By automating repetitive tasks and streamlining processes, Clari5 helps organizations reduce costs and enhance productivity.
- Real-time Analytics: Clari5 provides real-time insights and analytics, allowing banks and financial institutions to make data-driven decisions promptly.

Overall, Clari5 aims to empower businesses in the financial sector by providing them with the analytical tools and intelligence needed to thrive in a competitive and rapidly changing Environment. Role: Lead Technical Support Engineer –

- L3

Exp: 7+ yrs

- Subject matter expert who drives technical issue resolution and team improvement initiatives.

Role &

- Responsibilities

- Handle complex or critical incidents requiring deep technical expertise.




- Perform Root Cause Analysis (RCA) for recurring or high-severity issues and recommend long-term fixes.
- Lead problem management initiatives and improve stability of product deployments.
- Mentor and train L1 &
- L2 engineers; conduct technical knowledge-sharing sessions.
- Automate repetitive tasks and improve efficiency using advanced scripting.
- Liaise with development and product teams to resolve bugs or feature integration issues.
- Provide insights in weekly/monthly reporting, documenting trends and issue patterns.

Technical Skills

- Advanced Linux/UNIX expertise, including clustering, HA (High Availability), load balancing, performance tuning. Deep expertise in web/application server administration and tuning.
- Strong database diagnostic expertise (SQL tuning, indexing, transaction issue debugging).
- Proficient in scripting and automation tools.
- Exposure to system-level and application-level architectural troubleshooting.

Soft Skills

- Strong leadership qualities and ability to drive resolution during critical incidents.
- Excellent problem-solving and team mentoring abilities.
- Preferred Experience with banking, financial technology, or fraud detection applications.
- Exposure to onsite client implementations or product integration.

Education

- Bachelor’s Degree in Computer Science, Information Technology or equivalent.

Additional Traits

- Strong customer orientation and problem-solving mindset.
- High level of urgency and accountability.
- Excellent written and verbal communication.
- Ability to work in rotational shifts and handle on-call support.
- Willingness to travel when required.
- Fast learner with adaptability to recent technologies.

📌 Lead Technical Support Engineer – (Mumbai)
🏢 Clari5 - A Perfios
📍 Mumbai