Title: L2 Technical support

Location: Chennai

Exp: 6+ Yrs

:

- Work as 1st and 2nd level support for internal applications
- Responsible for testing and release to production
- Support Incident, Problem and Critical Incident Management as required; prioritise requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs
- Maintain good working relationships with appropriate internal and external DHL customers
- Provide technical support to users of business applications, using standard ITS processes and procedures
- Provide verbal and written technical reports to specialists on aspects of system status.
- Provide technical reports to users and managers.
- Plan, execute and support implementations so the applications themselves are deployed with minimal disruption to the production workplace and meet established standards. Provide deployment services for area of competence
- Investigate problems and other requests for support and determines appropriate actions
- Liaise with staff/ vendor responsible for the development of system enhancements to overcome known problems.

📌 Technical support (Chennai)
🏢 NR Consulting
📍 Chennai