Job highlights

- - 12 years of experience in L2 network operations. - 24x7 support environment. - Cisco routing and switching troubleshooting. - Router,switch,WLAN and load balancer configuration. - Telephony support on Cisco Webex Calling & Assist. - Working with carriers and OEMs. - ITSM incident,problem and change processes. - Transparent written and spoken English

L2 Operations Lead - Connectivity Level 2 operations role for network infrastructure and telephony.

Support level

L2 Operations

Domain

Connectivity

(Network & Telephony)

Scope

LAN/WAN & Data Centre Networks, Cloud Connectivity, Telephony

Support the clients network infrastructure and telephony services. Resolve L2 incidents and escalate to L3 when needed.

Process

Networks

- End-to-end incident management, from L1/L1.5 escalation to closure.
- Monitor network devices and respond within service levels.
- Configure routers, switches, WLAN controllers and load balancers.
- Manage dynamic routing, segmentation and IP addressing.
- Support data-centre and cloud connectivity, and capacity planning.
- Assist with data-centre network planning and design.
- Resolve carrier incidents and requests. Coordinate with OEMs on hardware.
- Industry best practice network service design and methodologies to ensure delivery Network devices configurations (Router, Switches, WLAN controller, F5)

Telephony

- Resolve L1/L2 telephony incidents and requests on Cisco Webex Calling/Cisco Webex assist Manager.
- Monitor telephony network devices and act on alerts.
- Support local IT in global offices on telephony issues.




- Refine telephony KPI monitoring and thresholds.
- Maintain as-built documents for telephony services.

Common

- Keep ServiceNow tickets current, with clear resolution and closure notes.
- Join RCA reviews. Update SOPs and knowledge-base articles.
- Work with Network Security, Hosting, Cloud and Database on cross-tower issues.

Tools

- Cisco routers and switches
- WLAN controllers and load balancers

- Cisco Webex Calling

- Enterprise network monitoring tools

- ServiceNow

- Cisco Catalyst Center

- Thousand Eyes Tool

- Datadog Monitoring Tool

Technologies

- Cisco routing and switching

- Dynamic routing protocols
- IP addressing and network segmentation
- Data-centre networking

- Cloud network connectivity

- Cisco WebEx and Assist
- Network monitoring and capacity planning

- Python or Ansible scripting

Experience

- 12 years of experience in L2 network operations
- 24x7 support environment
- Cisco routing and switching troubleshooting
- Router, switch, WLAN and load balancer configuration
- Telephony support on Cisco Webex Calling & Assist
- Working with carriers and OEMs
- ITSM incident, problem and change processes
- Clear written and spoken English

Preferred Certifications

- Cisco CCNA / CCNP

- Cisco CCNP Collaboration

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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