Key Responsibilities

1.

Incident

Monitoring &

- Response

- Monitor network, servers, cloud services, and infrastructure alerts using NOC monitoring tools (e.g., PRTG, RMM, ConnectWise, Auvik).

- Investigate and resolve L2-level alerts and alarms related to performance, outages, security, or failures.

- Escalate issues to L3/System Admins or Network Engineers as needed with explicit documentation.

- Perform root-cause analysis (RCA) and provide preventive recommendations.

2.

Network

Support

- Troubleshoot issues with LAN/WAN, VPN, VLANs, DHCP, DNS, switching, and routing.

- Support and manage firewalls (e.g., Fortinet, SonicWall, Palo Alto, Cisco ASA).

- Review network logs, latency issues, and bandwidth utilization.

- Assist in configuring switches, routers, access points, and load balancers.

3.

Server

Support

- Manage and troubleshoot Windows Server (AD, DNS, DHCP, Group Policies, File/Print).

- Support virtualization platforms (VMware/Hyper-V).

- Perform patching, updates, and server health checks.

- Troubleshoot storage issues (SAN/NAS) and perform backup/restore operations (Veeam, Datto, Acronis).

4. Cloud &

- Security Responsibilities

- Support cloud platforms such as Microsoft 365, Azure AD, and related services.

- Manage user provisioning, resource access, and identity issues.

- Respond to security alerts and coordinate remediation with SOC where applicable.

- Ensure compliance with IT security and operational standards.

5. Documentation &

- Reporting

- Update incident tickets with detailed notes and steps taken.

- Prepare shift reports,



outage summaries, and RCA documentation.

- Maintain technical documentation and SOPs.

6. Collaboration &

- Escalation

- Act as an escalation point for L1 engineers; provide guidance and mentorship.

- Work closely with Network, Server, and Cloud teams to resolve complex issues.

- Participate in on-call rotations and maintain SLA commitments.

Required Qualifications

Technical Skills

- Strong knowledge of Windows Server, Active Directory, DNS/DHCP, and Group Policies.

- Hands-on experience with firewalls, switches, routers, and VPN technologies.

- Solid understanding of network protocols (TCP/IP, BGP, OSPF, STP, SNMP).

- Experience with virtualization (VMware/Hyper-V).

- Familiarity with backup solutions and disaster recovery processes.

- Good understanding of cloud platforms (Microsoft 365, Azure, Intune preferred).

- Comfortable using RMM, SIEM, ticketing platforms, and remote tools.

Soft Skills

- Strong analytical and troubleshooting ability.

- Excellent written and verbal communication.

- Ability to work under pressure and manage multiple incidents.

- Strong customer service mindset and collaboration skills.

Preferred Certifications (Good to Have)

- CompTIA Network+ / Security+

- Microsoft MCSA/MCSE / Azure Administrator (AZ-104)

- Cisco CCNA/CCNP

- ITIL Foundation

- VMware VCP or equivalent

Work Environment

- 24/7 NOC environment with rotating shifts.

- May require weekend, night-shift, or on-call availability.

- Remote or hybrid depending on organizational structure.

📌 NOC Engineer (Mumbai)
🏢 Amsys It Services
📍 Mumbai