- Excellent analytical and problem-solving skills must be possessed by all service engineers
- Responds to customer complaints
- Evaluates and resolves problems of the customer
- Assists in installing the equipment
- Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands
- Works alongside with technical sales engineers
- Offers customer training for the product
- Repairs, tests and maintains equipment
- Monitors performance of the product
- Maintains product manuals
- Provides customers with regular reports and feedback on their service requests
- Develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference
- Makes recommendations to maintenance technicians and offers feedback on product development, features and functions.
- Required Candidate profile
- Excellent analytical and problem-solving skills must be possessed by all service engineers.
- Excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.