Job highlights

- Qualifications: . Bachelors degree in a relevant field preferred . Strong communication skills,both written and verbal . Customer-focused with a passion for delivering exceptional service . Ability to learn quickly and adapt to new technologies and software .
- Previous customer service or support experience is a plus
- You will work closely with our Customer Success team to assist in onboarding, supporting, and retaining customers
- Your primary focus will be on learning and developing your skills in customer relationship management and product knowledge

Key Responsibilities
- Customer Onboarding: Assist with the onboarding process for new customers, ensuring they have a smooth transition into using our products or services
- Customer Support: Respond to customer inquiries and provide timely and helpful solutions to their issues or questions via email, phone, or chat
- Product Training: Learn and become proficient in our products or services to effectively guide customers on how to use them to meet their needs
- Customer Engagement: Proactively engage with customers to gather feedback, understand their goals, and identify opportunities to enhance their experience
- Account Management:



Collaborate with Senior Customer Success Representatives and Account Managers to help manage customer accounts, track customer health, and identify upsell or cross-sell opportunities
- Documentation: Maintain accurate records of customer interactions and feedback in our CRM system
- Customer Education: Assist in creating and delivering educational materials or webinars to help customers maximize the value of our products or services
- Feedback Loop: Share customer insights and feedback with cross-functional teams, including Product Development and Sales, to drive product improvements and identify potential challenges

Qualifications:
- Bachelor's degree in a relevant field preferred
- Strong communication skills, both written and verbal
- Customer-focused with a passion for delivering exceptional service
- Ability to learn quickly and adapt to current technologies and software
- Excellent problem-solving and critical-thinking abilities
- Strong organizational skills and attention to detail
- Team player with the ability to collaborate effectively
- Previous customer service or support experience is a plus

📌 Jr . Customer Success (Chandigarh)
🏢 ProofHub
📍 Chandigarh