We are looking for a confident, proactive, and result-oriented Travel Sales Executive / Telecaller to join our travel business. The ideal candidate should have experience in handling phone calls, following up with potential customers, converting travel enquiries into bookings, and generating new business through cold calling.

The candidate should possess excellent communication skills in Hindi, English, and Bengali, basic computer knowledge, and a practical, street-smart approach to sales and problem-solving.

Training will be provided on our custom CRM software and internal booking processes.

Key Responsibilities

- Call and follow up with incoming travel enquiries and leads generated through digital marketing, social media, and other channels.
- Understand customers' travel requirements, budgets, destinations, and preferences.
- Explain tour packages, itineraries, pricing, inclusions, and travel-related information to potential customers.
- Convert qualified leads into confirmed bookings by maintaining regular follow-ups and building customer relationships.
- Conduct cold calls to prospective customers to generate new enquiries and business opportunities.
- Follow up with interested, undecided, and previously contacted customers to improve conversion rates.
- Maintain accurate customer information, call records, follow-up dates, and sales updates in the company's CRM software.
- Coordinate with the internal team regarding quotations, itineraries, availability, payments, and booking confirmations.
- Handle customer questions professionally and resolve basic queries related to travel packages.
- Achieve assigned calling, follow-up, lead conversion, and sales targets.
- Maintain professional communication and a positive customer experience throughout the sales process.

Required Skills & Qualifications
- Previous experience in telecalling, telesales, inside sales,



customer support, or a similar calling-based role.
- Fluency in Bengali, Hindi, and English is essential.
- Positive verbal communication, listening, persuasion, and negotiation skills.
- Basic computer knowledge, including email, spreadsheets, internet browsing, and data entry.
- Ability to handle multiple leads and manage follow-ups systematically.
- Comfortable with cold calling, outbound calls, and sales targets.
- Practical, street-smart, and solution-oriented approach to customer handling.
- Ability to understand customer needs and confidently explain products or services.
- Willingness to learn and use our custom CRM software. Training will be provided.
- Punctual, disciplined, self-motivated, and capable of working independently as well as in a team.

Preferred Qualifications
- Experience working with a travel agency, tour operator, hospitality business, or travel sales company.
- Familiarity with tour packages, domestic and international destinations, and travel booking processes.
- Experience handling leads generated through websites, Facebook, Instagram, WhatsApp, or online advertising.
- Previous experience achieving sales targets or converting enquiries into paid bookings.

What We Offer
- Fixed monthly salary based on experience and suitability.
- Performance-based incentives for successful lead conversions and bookings.
- Training on our custom CRM software and sales processes.
- Opportunity to learn about the travel and tourism industry.
- Supportive work environment with opportunities for professional growth.

Working Conditions
- Full-time, work-from-office position.
- Working hours: 10:00 AM to 7:00 PM.
- Candidates should be comfortable making inbound and outbound calls throughout the working day.
- Candidates must be willing to work towards sales and conversion targets.

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Job Title: Travel Sales Executive / Telecaller (Kolkata)
🏢 Sennova WebTech Private
📍 Kolkata