Job highlights

- The Technical Specialist will have demonstrated experience in operational service management and complex project delivery.
- Experience & Personal Attributes.
- Demonstrated experience in Monitoring and Event Management tools,including but not limited to Splunk,Elastic,BMC,CA,Micro Focus,ScienceLogic,Solar Winds,AppDynamics,Dynatrace and New Relic.

Overview Reporting to the Manager, IT Service Enablement, the Technical Specialist, and Monitoring & Alerting will be responsible for the operational health, administration, development, and support of Link Groups global Monitoring and Event Management platform and associated integrations The Technical Specialist will have demonstrated experience in operational service management and complex project delivery The Technical Specialist will provide technical expertise and support for the enterprise monitoring operations, roadmap, process improvement, resource planning & project delivery, user experience and design of proactive monitoring and alerting solutions

As part of this role, the Technical Specialist will be required to consult with stakeholders to design and develop innovative monitoring solutions for Link Group

Key Accountabilities and Main Responsibilities

Consult with business and IT stakeholders to perform requirements elicitation and gathering

Design technical monitoring and alerting solutions to meet business and technical requirements

Develop and build technical solutions to meet functional and non-functional requirements

Support, maintain and continuously improve Link Groups global Monitoring and Event Management platform and associated integrations





Lifecycle management and maintenance of Monitoring and Alerting Tools ensuring software currency and maintenance occurs as per the agreed release cycles

Promote and champion the current and future capabilities of Link Groups global Monitoring and Event Management platform

Collaborate and communicate effectively with team members and peers

Review, update and continuous improvement of processes, standards, policies, and documentation

Provide specialist expertise and advice with regards to Monitoring and Event Management

Effectively manage colleague, client and stakeholder expectations and relationships

Experience & Personal Attributes

Demonstrated experience in Monitoring and Event Management tools, including but not limited to Splunk, Elastic, BMC, CA, Micro Focus, ScienceLogic, Solar Winds, AppDynamics, Dynatrace and New Relic

Demonstrated experience in designing and building monitoring solutions across applications, infrastructure, and networks

Excellent knowledge of Splunk and New Relic Best Practices and ongoing knowledge of the latest product development and features

Technical engineering background with 5+ years of Splunk integration, configuration and deployment experience including Search Heads, Indexer Clusters, HTTP Event Collectors, Deployment Servers, and Heavy Forwarders





Demonstrated knowledge of SPL for solving complex data analytic problems and writing efficient queries

Experience managing data retention policies and performing index administration, maintenance and optimisation, and configuration backups

Demonstrated experience improving customer experience via innovative and intuitive technical solutions

Demonstrated experience in Monitoring tool user administration and security best practice

Knowledge and experience of Splunk at an architectural level, including the integration with Service Now and other Monitoring toolsets

Strong knowledge of system design and development used within Service Oriented architecture and web services integration such as XML, API Technologies (REST/SPML/SOAP), HTML

Proficiency in JavaScript, JSON, AJAX, CSS, XHTML, and XML

Solid knowledge of ITIL v3/v4 methodologies, ITSM concepts, enterprise IT architecture, relational databases

Splunk and New Relic certification and demonstrated experience preferred

ITIL v3/v4 certification preferred

Bachelor's degree in computer science, engineering, or related field preferred

Minimum 5 yearsexperience in an enterprise environment

Well-developed communication skills, including a level of written communication and reporting skills necessary to describe complex issues and actions clearly and concisely

Ability to speak confidently with functional colleagues and senior management

Ability to work in high pressure situations and follow processes and procedures with accuracy and attention to detail

Self-Starter and a team player

Full working rights in Australia

📌 IT Technical Specialist, Monitoring & Alerting (Mumbai)
🏢 MUFG Pension u0026 Market Services
📍 Mumbai