PURPOSE OF JOB:

The Software Support Analyst provides assistance, advice, and solutions for computer software problems (e.g., Prosper, E-connect, Mobile APP), investigating problems, identifying their root causes, and suggesting solutions and/or pathways to users.

KEY RELATIONSHIP:

- External Stake Holders: Vendor/ Service Provider

- Internal Stake Holders: CO Departments, Infra Team, Legal Team, CEOs Office, HODs, HR Team, In-house Maintenance Team.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

- Handle software-related requests for assistance

- Monitor Indel Insight and provide timely support for branches.

- Ensure 24/7 up time for online platforms like Internet banking application and mobile APP.

- Trouble shoot online payment issues with payment gateway / bank.

- Troubleshoot software (Core banking system) and identify root causes of software issues.





- Analyse software related issues and propose solutions.

- Fix software problems and test (UAT) solutions prior to implementing them.

- Obtain and log branch feedback for the purpose of process improvement.

- Document software support activities thoroughly, accurately, and in a timely manner

- Make decisions quickly, sometimes with limited information.

- Prepare Training materials and perform training as assigned.

- Review work log, user feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement.

Share your updated Cv at [email protected]

📌 IT Support - Software (Ernakulam)
🏢 Indel Money
📍 Ernakulam