Job highlights

- You will provide day-to-day technical support for the installation,configuration,and deployment of Microsoft and Apple computing environments.

What we expect from you: Proven work experience as a Technical Support Engineer,Desktop Support Engineer,IT Help Desk Technician or similar role

- Experience in Jamf / Intune / Airwatch / Kandji

How we imagine you: We imagine you as our Technical Support Specialist to join our team. You will provide day-to-day technical support for the installation, configuration, and deployment of Microsoft and Apple computing environments.

What we expect from you: Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role. Job Responsibilities:

- Support IT Operations.

- Address user tickets regarding hardware, software, and networking.

- Conduct remote troubleshooting.

- Diagnose and resolve technical issues.

- Install and support end-user devices.

- Create technical documentation and SOPs (Standard Operating Procedures).

- Install authorised software and ensure patches and upgrades are applied to end-user devices.





- Build packages and administer Mac, Windows OS, and iOS/Android devices through MDM (Mobile Device Management).

- Comply with all company policies and procedures.

- Participate in the implementation and support of IT-related policies.

Requirements:

- Working knowledge of office automation products and computer peripherals,

- Very good experience with Windows/Linux/Mac OS/iOS and Android environments

- Strong troubleshooting and critical thinking skills

- Experience in Jamf / Intune / Airwatch / Kandji.

- Experience in ticketing tools like Jira Service management / Service Now / Manage Engine.

- Excellent communication skills

- Knowledge of compliance, security best practices and end-point protection

- Ability to perform remote troubleshooting and provide clear instructions.

- Positive and skilled demeanour.

- 3 - 4 years of relevant experience.

What we offer:

- Competitive Salary

- Inclusive culture

- Cross-Functional Collaboration

- Career growth opportunities

- Merit-Based Advancement

📌 IT Support Engineer (Bengaluru)
🏢 Consolidated
📍 Bengaluru