IT Relationship Manager

Job Summary:

This role focuses on building and maintaining solid relationships, understanding business needs, translating those needs into solutions, and ensuring alignment between strategy and business objectives.

Responsibilities:

Relationship Management & Communication:

- Serve as the primary liaison between CGI and clients, building and maintaining strong, trusted relationships.
- Proactively engage with business stakeholders to understand their needs, challenges, and priorities.
- Facilitate regular meetings and communication channels to ensure clear and consistent information flow.
- Act as a trusted advisor, providing guidance and recommendations on solutions and strategies.
- Manage expectations and address concerns related to services and processes.
- Mediate and resolve conflicts between CGI and business stakeholders.

Business Analysis & Requirements Gathering:

- Collaborate with business stakeholders to identify and document business requirements.
- Translate business requirements into clear and concise specifications.

IT Strategy & Planning:

- Contribute to the development and implementation of strategies and roadmaps aligned with business objectives.
- Stay abreast of emerging technologies and industry trends and assess their potential impact on the business.
- Participate in governance activities.

Project Management & Service Delivery:

- Collaborate with client project managers and teams to ensure successful delivery of projects.
- Provide input on improvement initiatives.




- Track and report on performance metrics and key performance indicators (KPIs).

Required Skills & Qualifications:

- Bachelors degree in Information Technology, Business Administration, or a related field.
- Proven experience in relationship management or a related role.
- Strong understanding of IT infrastructure, applications, and services.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving skills.
- Ability to build and maintain strong relationships with stakeholders at all levels.
- Ability to translate technical concepts into business terms.
- Experience with project management methodologies (e.g., Agile, Waterfall).
- Understanding of ITIL or other IT service management frameworks.
- Strong business acumen and understanding of business processes.
- Ability to work independently and as part of a team.
- Experience with vendor management.
- Experience with budget management.

Preferred Qualifications:

- Relevant certifications (e.g., ITIL, PMP, CBAP).
- Experience in a specific industry relevant to the companys business.
- Advanced degree in a related field.

Key Performance Indicators (KPIs):

- Business satisfaction with IT services.
- Alignment of IT projects with business objectives.
- Successful delivery of IT projects on time and within budget.
- Improvement in business processes through technology.
- Strength of relationships with business stakeholders.
- Adherence to SLAs.
- Value generated from IT investments.

OK

📌 IT Relationship Manager (Madurai)
🏢 Han Digital Solution
📍 Madurai