ESSENTIAL DUTIES

Initialize and maintain company and user setups, personas and roles.

Maintain Loan Setup settings as applicable to ongoing business needs.

Maintain complete document library, build custom documents as needed and maintain eFolder settings to ensure the preservation of a completely paperless environment with requisite document retention.

Liaison with third-party vendors to create and maintain interfaces as needed.

Compile and maintain loan program directory in collaboration with Secondary Marketing to ensure accurate guidelines, program codes, Loan Template settings and document sets are available for all loan products.

Provide escalation support for help desk requests from internal users while troubleshooting issues-

accelerating items to Ellie Mae tech support as needed. Develop working relationships with technical support department at Ellie Mae including qualified services group, PPE, Encompass® 360 Closer and Mavent compliance affiliated service departments.

Provide Encompass® 360 processes, feature, and workflow information to the Technical Writers for proper documentation of these; this includes changes to the system, updates, and new features.

Maintain business rules for data entry, workflow progression and regulatory compliance as requested by each business group.

Think outside of the box and seek areas of chance for process-flow improvement in system functionality and workflow

Direct internal release planning, prioritization and creation of release notes

Manage system change development, testing and deployment life-cycle

Ensure the proposed solutions work as desired through system analysis





Complete documentation and testing of system changes

Perform day-to-day monitoring to determine the health of systems

Maintain records of all changes made to applicable systems including date change implemented and required approval for change

Education / Knowledge

Graduate in computer science

High level of skill with Microsoft Office®applications

Certification in programming o SQL o Java o JavaScript o C#

o C++

o Python o JSON

Experience Required

Minimum of 3 years of MS Word & Excel experience, required.

Some database experience, preferred.

2-year experience in software programming and developing

Experience in advanced coding of business rules, as well as coding skills such as VBScript/VB.NET

Skills

Robust analytical skills combined with sound judgment and decision-making abilities preferred.

Communicates challenges and opportunities to the Manager.

Ability to read and use a project plan, understanding the direction of tasks.

Effective verbal and written communications skills.

Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.

Strong customer service values and the ability to deliver a high level of responsiveness to both internal and external customers.

High level of professionalism and ability to maintain confidentiality.

Maintains knowledge and adheres to all regulations and compliance standards on internal and external policies.

The desire and ability to abide by our four pillars of Advocacy, Excellence, Integrity, and

Accountability.

Prior experience in working with Encompass application supporter.

📌 It programmer (encompass support) (Bengaluru)
🏢 RECEX
📍 Bengaluru