IT Head role for Retail Technology

1. Technology Strategy & Business Partnership

- Drive key technology transformation initiatives from prioritisation through implementation and business adoption, aligned to business growth and operating priorities.
- Partner with the CEO and functional leaders across Operations, Commercial, Supply Chain, Finance, HR and E-commerce to translate business priorities into technology solutions.
- Identify opportunities to use technology to simplify processes, improve productivity, strengthen controls and enhance the customer/store experience.

2. Retail Technology & Applications

- Own the effectiveness of the technology ecosystem supporting POS, store operations, ERP/SAP, merchandising, pricing, replenishment, supply chain/DC operations, Finance, HR and e-commerce.
- Strengthen the use of data and analytics to support commercial, operational and customer decision-making.
- Build strong application support across existing and new applications, with a focus on minimising recurring operational issues.

3. Technology Reliability & Service Delivery

- Ensure high availability and reliability of business-critical technology across stores, DCs and corporate offices.
- Establish clear service levels,



escalation mechanisms and end-to-end ownership, with a focus on root-cause resolution for recurring technology issues.

4. IT & Partner Management

- Act as the principal interface between THPL and the larger Trent technology organisation.
- Represent THPL's business priorities and secure the appropriate technology capacity, expertise and support for critical initiatives.
- Remain accountable for technology outcomes for THPL, including areas where delivery resources or platforms sit within Trent IT or external partners.

Candidate Profile

- 15-20 years of IT experience, with meaningful leadership responsibility in recent roles.
- Strong preference for experience in retail, grocery, QSR, consumer, e-commerce or another high-volume distributed operating environment.
- Strong understanding of retail technology architecture and processes, particularly POS, ERP/SAP, merchandising, replenishment, pricing, supply chain/warehouse systems and digital/e-commerce platforms.
- Demonstrated ability to operate effectively in a matrix/shared-services setting, where significant technology resources may sit outside the candidate's direct reporting structure.

📌 IT Head Retail Technology || Retail Company (Mumbai)
🏢 Bridging Talents
📍 Mumbai