Job highlights

- We are seeking an experienced IT GTM Specialist to support our DigitalCommerce & Customer Experience initiatives
- They must be comfortable with digitalecosystems such as Shopify,CRM,CDP,Marketing Automation platforms,OMS,andWeb Analytics,with a good understanding of data quality,integrations,andsecurity best practices.
- Required Skills & Competencies

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The ideal candidate should be hands-on, proactive, and capable ofworking in a fast-paced environment. They must be comfortable with digitalecosystems such as Shopify, CRM, CDP, Marketing Automation platforms, OMS, andWeb Analytics, with a good understanding of data quality, integrations, andsecurity best practices.

This role requires close coordination with business teams, IT, andexternal vendors to enable seamless GTM execution across the digital stack.

**Key Responsibilities

**1. Business Relationship Management / BusinessAnalysis

- Develop a deep understanding of Pageu2019s Digital Commerce & CX landscape (D2C websites, Marketplaces, Shopify, OMS, CDP, CRM, Chatbots, Customer Service systems).
- Act as a bridge between business and technology teams, ensuring requirements are translated accurately into technical execution.




- Manage and support end-to-end integrations between Shopify, CRM, CDP (MoEngage/WebEngage), OMS, and customer service platforms.
- Coordinate with multiple stakeholders for implementation, testing, and production deployment.
- Troubleshoot data flow and integration issues across the digital ecosystem.
- Support event tracking, GA4 tagging, Meta Pixel , and customer lifecycle mapping.
- Apply basic VAPT/DPDPA-aware best practices during implementations.
- Create and maintain technical documentation, SOPs, and GTM trackers.
- Own deliverables by following up with design, tech, business teams, and vendors to ensure timely completion.
- Support UAT, pilot runs, production rollouts, and post-go-live monitoring.
- Escalate and drive resolution of blockers and roadblocks across teams.
- ****Collaborate with CX and E-commerce teams to build customer-first digital journeys. **2. IT Service Management
- Work closely with Enterprise Support teams to ensure efficient resolution of issues.
- Ensure adherence to SLAs and smooth functioning of digital commerce systems. **Candidate Profile

**Education

- Bacheloru2019s degree in Engineering (preferably IT / Computer Science). **Experience
- **5u20136 years of experience in Digital Commerce, CX, or related technology fields.





Requirements

**Required Skills & Competencies

**Functional Skills

- Exposure to e-commerce platforms u2014 Shopify (preferred), WooCommerce, WordPress.
- Hands-on experience with CRM/Customer Service tools (Freshdesk, Zendesk) and marketing automation (MoEngage/WebEngage).
- Understanding of CDP ecosystems, customer segmentation, and personalization workflows.
- Knowledge of web analytics and event-based tracking (GA4, Meta Pixel).
- Exposure to FMCG/Apparel/Retail workflows is a plus.
- **Good understanding of e-commerce processes: Cart Checkout Order Sync Returns. **Technical Skills
- Experience working with API integrations , API documentation.
- Familiarity with Shopify Plus, Shopify APIs, or Liquid templates.
- Working knowledge of GTM, GA4, event tagging , and data mapping.
- Awareness of data privacy and security frameworks (DPDPA, VAPT, encryption).
- Experience with project management tools like Jira, Trello, Notion.
- ****DevOps exposure is an added advantage. **Behavioral Skills
- Excellent communication & stakeholder alignment skills.
- Robust analytical and documentation abilities.
- High ownership mindset and ability to operate independently in a lean setup.
- Process-oriented, detail-focused, and customer-centric. ","Work_Experience":"4-5 years" , "Job_Type":"Contract" , "Job_Opening_Name":"IT GTM Specialist (Digital Commerce & CX)" , "State":"Karnataka" , "Currency":"INR" , "Country":"India" , "Zip_Code":"560103" , "id":"336712000009088001" , "Publish":true , "Date_Opened":"2026-01-30" , "Keep_on_Career_Site":false}]);

📌 IT GTM Specialist (Digital Commerce (Bengaluru)
🏢 Binary Web Solutions
📍 Bengaluru