Job highlights

- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned,delivered and documented for internal and external audit,performing follow-up as required

- Requirements of the Guest Relations Manager: Proven experience in guest relations with excellent problem-solving capabilities

- Fast-Paced Experience

Does the hustle and bustle of life excite youAre you able to create a loyal following, whilst handling the pace and keeping your team checked inThen why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Guest Relations Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation creating memorable moments for our guests, As Guest Relations Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Guest Relations Manager:

Supports the smooth running of the guest relations department, where all aspects of the guest journey and experience are delivered to the highest level

Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution

Delivers on plans and objectives where guest relations initiatives & hotel targets are achieved





Manages the guest relations team fostering a culture of growth, development and performance within the department

Responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained

Builds and maintains effective working relationships with all key stakeholders

Delivers an effective planned guest engagement programme

Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Requirements of the Guest Relations Manager:

Proven experience in guest relations with excellent problem-solving capabilities

Excellent managerial skills with a hands-on approach and lead-by-example work style

Commitment to exceptional guest service with a passion for the hospitality industry

Ability to find creative solutions, offering advice and recommendations

Personal integrity, with the ability to work in an environment that demands excellence, time and energy

Experienced in using IT systems on various platforms

Strong communication skills

CAREERS

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world

At Radisson Hotel Group we believe that people are our number one asset

As one of the worlds largest hotel companies, we are always looking for great people to join our team

If this sounds like an ambition you share, then start with us, To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at girraj goyal@radisson

Skills

Quick-Paced Experience

📌 IT Delivery professional (New Delhi)
🏢 Radisson Hotel Group
📍 New Delhi