Job highlights

- Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users
- Experience with customer relationship management software. . Ability to work collaboratively as part of a team

We are looking for a skilled IT Customer Care Executive to join our team at Kochar Infotech. The ideal candidate will have excellent communication skills and the ability to provide top-notch support to our customers.

Roles and Responsibility

- Respond to customer inquiries via phone, email, or chat in a timely and skilled manner.
- Troubleshoot technical issues and provide solutions to resolve customer complaints.
- Collaborate with internal teams to resolve complex customer issues.
- Develop and maintain a strong understanding of our products and services.
- Identify and escalate potential issues to senior management when necessary.




- Continuously improve customer satisfaction through effective issue resolution.

Job Requirements

- Strong knowledge of IT systems and technologies.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and troubleshooting skills.
- Experience with customer relationship management software.
- Ability to work collaboratively as part of a team.

Disclaimer: This has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

📌 IT Customer Care Executive (Kolkata)
🏢 Kochar Infotech
📍 Kolkata