IT Call Coordinator (Ahmedabad)

IT Call Coordinator (Ahmedabad)

15 Oct
|
Acute Informatics
|
Ahmedabad

15 Oct

Acute Informatics

Ahmedabad

1+ year of experience in customer service/call center.

· Proficiency in Microsoft Office, including Excel and Word.

· Ensure monitoring of timely resolution of escalated support requests, maintaining a high level of customer satisfaction (CSAT).

· Collaborate with other IT teams to resolve complex technical issues.

· Monitor incidents and request tickets to ensure timely resolution and adherence to service level agreements (SLAs).

· Able to Monitor call quality and sensitize the team for continuous improvement.

Pay: ₹19,000.00 - ₹21,000.00 per month

Education

- Bachelor's (Required)

Work Location: In person

📌 IT Call Coordinator (Ahmedabad)
🏢 Acute Informatics
📍 Ahmedabad

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