About PlatinumRx

PlatinumRx is on a mission to make chronic medications affordable for every Indian household. Through a unique model built around high-quality generic substitution, we deliver meaningful savings without compromising on care. We are Series A+ funded, growing at a rapid pace, with industry-leading CAC and retention metrics.

Role Overview The IT & Admin Specialist keeps the PlatinumRx office running: every new joiner has a working laptop and the right access on Day 1, every exit is closed cleanly, and the workplace itself (facilities, vendors, assets, supplies) runs without anyone having to chase. You will be the single point of contact for IT and admin support across the Bangalore head office, and will work closely with HR, Finance and the Tech team. As we scale, you will help set up the systems and vendors that let us grow without the office becoming the bottleneck.

What You Will Own

- Manage the full laptop and device lifecycle: procurement, setup, issue, repair, recovery on exit, and an accurate asset register at all times.
- Own user access across Google Workspace, Keka, Slack and other company tools, including onboarding setup and same-day deactivation on exit.
- Provide first-line IT support for employees (laptops, email, Wi-Fi, printers, video conferencing) and escalate to vendors or the Tech team when needed.
- Run office facilities end to end: housekeeping, pest control, electrical and AC maintenance, security, and office supplies, with vendors held to defined service levels.
- Manage admin vendors and contracts (IT hardware, internet, facilities, courier, travel), including quotes, renewals and invoice processing with Finance.
- Support employee travel and stay bookings,



courier and dispatch, and workplace requests raised through HR.
- Maintain basic IT and admin hygiene: software licences, antivirus, backups for shared devices, and an SOP for every recurring process.
- Support new office and city setups as the company expands.

Who We Are Looking For Experience: 2 to 4 years in an IT support, office administration or combined IT and admin role, ideally at a startup or a quick-growing company with 200 or more employees. Hands-on experience with laptop management and Google Workspace administration is a must.

Technical Depth: Comfortable with Windows and macOS setup and troubleshooting, Google Workspace admin console, basic networking (Wi-Fi, routers, ISP coordination), and an HRMS or ticketing tool. Able to keep a clean asset register and vendor tracker in Excel or Google Sheets.

Analytical: Tracks what's open and what's resolved, keeps costs visible, and can show how a vendor change or a process fix saved time or money.

Leadership: Self-driven and reliable. Treats "the Wi-Fi is down" and "the rat problem is back" with the same urgency, follows every issue to closure, and communicates clearly with employees and vendors without being chased.

Why Join PlatinumRx

Own It End to End: You will be the first dedicated IT & Admin hire, with the freedom to set up the systems, vendors and processes from scratch and run them your way.

Real Business Impact: A team of 400 people can't do its job if laptops, access and the office don't work. This role is what keeps the company moving every day.

High-Caliber Team: You will work alongside the people who built this from zero: strong operators, no corporate bureaucracy, high speed, high standards.

📌 IT & Admin Specialist (Bengaluru)
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