- Proven experience and problem-solving abilities in Microsoft Windows 7,10 O.S and MS Office version 365 .
- Minimum of 4-7 years of IT Support experience,using enterprise-level Help Desk / IT ticketing system
- Experience in working with Microsoft Active Directory Users and Domains workplace + ADFS .
- Experience working on Office 365 as super admin resolving the issues
- Serve as the first point of contact for customers seeking technical assistance.
- Perform troubleshooting and provide the best solution based on the issue and details provided by customers
- Install and setup end-users workstation environment
- Direct unresolved issues to the next level of support personnel
- Document and Record events/problems and their resolution in logs and KBs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on internal procedures
- Ensure the network infrastructure is functioning correctly and troubleshoot any connectivity issues
- Minimum of 4-7 years of IT Support experience, using enterprise-level Help Desk/IT ticketing system.
- MCSA/MCSE/ MCTP/ CCNA course- an advantage!
- Experience in working with Microsoft Active Directory Users and Domains environment + ADFS
- Proven experience and problem-solving abilities in Microsoft Windows 7, 10 O.S and MS Office version 365
- Experience with SharePoint, OneDrive, and other Microsoft Online Tools - permissions and general administration.
- Experience working on Office 365 as super admin resolving the issues.
- Proven Experience in PC/Laptop imaging, deployment, and troubleshooting using SCCM
- Familiarity with client-based VPN technologies and concepts.
- Handle incident end requests based on the site needs as well as remote.
- Ability to work independently and handle multiple and varied requests under pressure
- High-level English - Read/Write