- Experience in running metrics with an understanding of SLAs
- Experience in running metrics with an understanding of SLAs.
- Ability to read, write, and interpret business and technical documents.
- Ability to multi-task and maintain deadlines.
- Adaptable with working in different time zones.
- Experienced in working with teams from multiple time-zones, multi-national interaction.
- Experienced in trouble-shooting various operating systems.
- Able to support users via different communication methods (phone, email, instant messaging).