Job highlights

- Flexibility: Willingness to work shifts,including weekends and holidays
- Required Skills and Qualifications . Communication: Excellent verbal communication skills,especially in English and potentially other international languages
- . Problem-Solving: Good problem-solving abilities to resolve customer issues effectively

Key Responsibilities
- Customer Interaction: Handle both inbound and outbound calls from international customers and clients.
- Issue Resolution: Address customer queries, troubleshoot problems, and provide timely and effective solutions for products or services.
- Customer Satisfaction: Maintain a high level of customer satisfaction by providing quality support and representing the company positively.
- Record Keeping: Maintain accurate customer records and transaction details in the system.
- Escalation: Identify and escalate priority issues to the appropriate teams.
- Adherence to Standards: Follow company policies, procedures, and quality standards, and meet personal and team targets.





Required Skills and Qualifications
- Communication: Excellent verbal communication skills, especially in English and potentially other international languages.
- Customer Service: A strong customer service orientation with the ability to empathize with customers and provide appropriate solutions.
- Problem-Solving: Good problem-solving abilities to resolve customer issues effectively.
- Adaptability: The ability to work in a energetic, fast-paced, and target-driven environment.
- Technical Skills: Basic computer knowledge and the ability to use CRM tools and other relevant software.
- Flexibility: Willingness to work shifts, including weekends and holidays.

Typical Work Environment
- Call Centers: Often work in a call center environment, though remote positions are also available.

- Team Collaboration: Work collaboratively with team members to improve the overall customer experience.

📌 International Voice Process -PE (New Delhi)
🏢 Han Digital Solution
📍 New Delhi