Job highlights

- Proficiency in CRM tools and Microsoft Office (Excel,Word,Outlook)

- Bachelor s degree in Business,Sales,Commerce,or a related field

- Preferred Qualifications .

- Encourage repeat transactions by ensuring a seamless user experience

- 2-3 years of experience in buyer facilitation,customer support,or B2B sales

Key Responsibilities 1.

Buyer

Support &

- Query Resolution:

- Assist buyers in navigating Tradologie.com s platform for bulk procurement.

- Address and resolve buyer queries related to order placement, pricing, product specifications, and delivery.

- Ensure timely resolution of issues to enhance buyer satisfaction.

2.

Buyer

Engagement &

- Retention:

- Build strong relationships with buyers by providing proactive support and engagement.

- Educate buyers on the perks of Tradologie.com s platform and services.

- Encourage repeat transactions by ensuring a seamless user experience.

3.

Order

Management &

- Coordination:

- Oversee the execution of buyer transactions, ensuring smooth order processing.

- Coordinate with internal teams (sales, supplier relations, and operations) to resolve buyer concerns efficiently.





- Monitor order progress and keep buyers updated on their transactions.

4.

Process

Improvement &

- Reporting:

- Identify common buyer challenges and provide feedback to improve platform features and support processes.

- Maintain accurate records of buyer interactions and transaction history.

- Provide regular reports on buyer satisfaction, concerns, and engagement levels.

Key Skills &

- Competencies

- Strong verbal and written communication skills in English .

- Excellent problem-solving and customer service skills.

- Ability to handle multiple queries and transactions efficiently.

- Basic understanding of B2B sales, procurement, or e-commerce platforms.

- Proficiency in CRM tools and Microsoft Office (Excel, Word, Outlook).

- Self-motivated, proactive, and detail-oriented approach.

Preferred Qualifications

- Bachelor s degree in Business, Sales, Commerce, or a related field.

- 2-3 years of experience in buyer facilitation, customer support, or B2B sales.

- Prior experience in a global B2B marketplace, trading company, or procurement platform is a plus.

📌 International SalesB (Noida)
🏢 Tradologie.com
📍 Noida