15 Oct
|
Sutherland
|
Mumbai
US E-commerce Chat/Email Support
Job Responsibilities
- Handle inbound customer chats and emails related to orders, products, and deliveries.
- Assist customers with issues involving incorrect, damaged, missing, or delayed products.
- Resolve customer queries efficiently while ensuring a positive customer experience.
- Provide accurate information regarding orders, returns, refunds, replacements, and delivery status.
- Maintain quality standards and achieve assigned performance metrics.
- Ensure qualified communication and timely resolution of customer concerns.
Eligibility Criteria
- Freshers are welcome to apply.
- Excellent English communication skills (B2H level).
- HSC pass or Graduate, as per process eligibility.
Shift & Working Days:
- 5 days working.
- 2 rotational weekly offs.
- US shift (night shift).
Employment Type
- 1-year contract.
📌 International Chat process (Mumbai)
🏢 Sutherland
📍 Mumbai