- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve complex application issues using SQL and Python skills.
- Collaborate with cross-functional teams to identify and implement solutions.
- Develop and maintain documentation of support cases and resolutions.
- Participate in training and knowledge-sharing sessions to enhance skills and stay updated with industry trends.
- Analyze customer feedback and suggest improvements to the application support process.
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