Company Description

Travexpert Destinations is a customer-focused travel company specializing in personalized itineraries for solo travelers, groups, and families. With over 12 years of industry experience, the company creates customized travel experiences tailored to individual preferences, travel styles, and transportation choices, including rail journeys across Europe and beyond. The company focuses on seamless travel planning, attentive service, and end-to-end coordination to deliver memorable journeys and build lasting customer relationships.

Role Description

Travexpert Destinations is seeking a proactive and technically proficient IT & Digital Technology Consultant to manage and enhance the company’s IT infrastructure, website, and digital media platforms. This full-time, in office role involves maintaining IT systems, implementing technology solutions, improving business processes, and overseeing the technical and operational aspects of the company’s digital presence.

The consultant will work closely with management, internal teams, and external vendors to ensure reliable IT operations, optimize digital platforms, strengthen online visibility, and implement technology-driven solutions that support business growth and customer engagement.

Key Responsibilities

1. IT Infrastructure & Systems Management

- Maintain and troubleshoot computer systems, networks, software, hardware, and other IT infrastructure.
- Evaluate business requirements and recommend suitable technology solutions to improve operational efficiency.
- Manage software installations, system updates, user access, backups, and data security.
- Provide technical support to employees and ensure reliable day-to-day IT operations.

2. Website & Digital Platform Management

- Manage and maintain the company website, ensuring functionality, performance, mobile responsiveness, and user experience.
- Coordinate website updates, content changes, technical enhancements, and integrations with external developers or service providers.




- Monitor website performance and identify opportunities to improve navigation, lead generation, enquiry forms, and customer engagement.
- Manage relevant digital tools, CRM platforms, hosting services, and website analytics.

3. Digital Media & Online Presence

- Manage and maintain company digital media platforms and online business profiles, ensuring consistent branding and accurate information.
- Coordinate digital content publishing, scheduling tools, and platform administration in collaboration with the marketing team.
- Support digital marketing initiatives through campaign tracking tools, analytics, and performance monitoring.
- Maintain account security, access permissions, and administrative control across company-managed digital platforms.

4. Digital Transformation & Process Improvement

- Identify opportunities to automate repetitive tasks and streamline business workflows using technology.
- Recommend and implement cloud-based applications, CRM systems, productivity tools, and workflow automation solutions.
- Explore integrations between the website, customer enquiry systems, and internal business applications.
- Support technology initiatives that improve travel planning, customer service, lead management, and operational efficiency.

5. Data Security, Analytics & Reporting

- Implement appropriate cybersecurity, data protection, backup, and recovery practices.
- Monitor IT systems, website analytics, and digital platform performance to identify improvement opportunities.
- Prepare reports on system performance, website activity, and digital engagement metrics.
- Maintain IT documentation, standard operating procedures, and technology usage guidelines.

6.



Vendor Coordination & Employee Support

- Coordinate with website developers, hosting providers, software vendors, and external digital service providers.
- Evaluate technology solutions based on business requirements, security, scalability, and cost-effectiveness.
- Train employees on IT systems, digital tools, and business applications.
- Document technical processes and ensure timely resolution of IT and digital platform issues.

Qualifications and Skills

- Bachelor’s degree in Information Technology, Computer Science, Computer Applications, or a related field; equivalent experience may be considered.
- Strong knowledge of IT infrastructure, systems administration, networking, software, and technical troubleshooting.
- Experience in website management, CMS platforms, hosting, and website maintenance.
- Familiarity with social media platforms, online business profiles, digital tools, and website analytics.
- Knowledge of CRM systems, cloud applications, SEO fundamentals, digital marketing tools, and workflow automation is desirable.
- Understanding of cybersecurity, data protection, backups, and digital account management.
- Strong analytical, problem-solving, communication, and project coordination skills.
- Ability to collaborate with technical and non-technical teams and manage external vendors effectively.
- Prior experience in IT consulting, digital technology, or the travel and hospitality industry is an advantage.

Role Expectations The candidate will be responsible for the company’s overall IT and digital technology ecosystem, ensuring efficient internal systems, secure operations, and well-maintained digital platforms. The role extends beyond conventional IT support to include website management, digital media administration, performance monitoring, and technology-driven business improvement. The ideal candidate will take ownership of these responsibilities and identify opportunities to strengthen the company’s digital presence and operational capabilities.

📌 Information Technology Consultant (Pune)
🏢 Trravexppeert Destinations
📍 Pune