Description: Forgerock Identity Management Role Descriptions: SAP role should have SAP ICM Experience with EA and Crystal Reports experience on HANAProvide L2/L3 production support for SAP Commissions (SAP ICM)| ensuring smooth execution of commission processing cycles and timely resolution of application issues.Support and troubleshoot compensation plans| crediting| rules| classifiers| hierarchies| territories| quotas| commission calculations| and payout-related processes.Manage dispute workflows| including case investigation| approval routing| workflow configuration| notifications| and business user support.Execute| monitor| and validate inbound and outbound data loads| batch jobs| interfaces| and reconciliation activities to ensure data integrity and processing accuracy.Perform root cause analysis using SQL| application logs| and operational data to resolve incidents| data quality issues| and processing failures.Support incident| problem| change| and service request management while maintaining operational documentation| runbooks| SOPs| and knowledge repositories.Collaborate with business| integration| and technical teams during transition| knowledge transfer| hypercare| and continuous improvement initiatives to ensure system stability and business continuity.
Essential Skills:
SAP role should have SAP ICM Experience with EA and Crystal Reports experience on HANAProvide L2/L3 production support for SAP Commissions (SAP ICM)| ensuring smooth execution of commission processing cycles and timely resolution of application issues.Support and troubleshoot compensation plans| crediting| rules| classifiers| hierarchies| territories| quotas| commission calculations| and payout-related processes.Manage dispute workflows| including case investigation| approval routing| workflow configuration| notifications| and business user support.Execute| monitor| and validate inbound and outbound data loads| batch jobs| interfaces| and reconciliation activities to ensure data integrity and processing accuracy.Perform root cause analysis using SQL| application logs| and operational data to resolve incidents| data quality issues| and processing failures.Support incident| problem| change| and service request management while maintaining operational documentation| runbooks| SOPs| and knowledge repositories.Collaborate with business| integration| and technical teams during transition| knowledge transfer| hypercare| and continuous improvement initiatives to ensure system stability and business continuity.
Desirable Skills
Keyword
Skills: SAP Incentive and Commission Management (ICM)