- Excellent communication
- Preferred background in Contract Management
- BPO background having process knowledge like SLA, TAT, KPIs etc
- Willing to work in morning shift 100% work from office all 5 days a week

Core Competencies o Problem-Solving Skills: Ability to identify issues, analyse root causes, and implement effective solutions within defined guidelines.

o Interpretation Skills: Strong capability to interpret critical information, including legal documents and process requirements.

o Process Orientation: Understanding of process flows and adherence to operational guiderails.

o Comprehension of Legal Terms and Language: Familiarity with property related terminology and documentation (preferred) or willingness to learn about property related processes.

o Business Process Understanding: Ability to quickly grasp end-to-end conveyancing processes and critical business interactions.

o English Proficiency (IELTS Level 6 or Equivalent minimum), including:

1.

Reading: Able to read and understand general legal processes and conveyancing-related materials with sufficient accuracy to identify obligations, and compliance requirements.

2.

Writing: Ability to draft clear, well-structured communications such as emails, reports, and documentation in a business context.

3.

Listening / Speaking: Able to engage in professional discussions with legal professionals, clients, and stakeholders in Australia, demonstrating clarity, appropriate terminology, and confidence in interpreting and explaining key documentation in the conveyancing process.

o Understanding BPO Requirements:



Understanding of outsourcing processes and familiarity with core concepts such as SLAs and compliance related KPI metrics.

o Stakeholder Liaison: Ability to coordinate with various internal teams (i.e. Legal, development, sales and conveyancing team members) and serve as a point of contact for Stockland in the conveyancing process.

TECHNICAL AND ANALYTICAL SKILLS o Data Analysis and Reporting: Competence in analysing data, generating insights, and preparing accurate reports.

o Proficiency in Microsoft 365 (Intermediate Level): Skills in Word, Excel, PowerPoint, Outlook, and SharePoint for documentation and collaboration.

(Intermediate = ability to use functions to summarise data, manage shared documents, and use collaboration tools effectively)

o Technology Adaptability: Ability to learn and work with various platforms and tools such as (PEXA (Property Exchange Australia), Salesforce, SAP, SharePoint, CTS (Contract Lifecycle Management).

Behavioural and Soft Skills o Attention to Detail: High accuracy in reviewing and processing documents.

o Time Management: Ability to prioritise tasks and meet deadlines in a quick-paced environment.

o Client Management Understanding: Awareness of client expectations and ability to maintain positive relationships.

o Resilience and Volume Handling: Capacity to perform under pressure and manage competiting priorities during peak periods.

o Accountability: Ownership of tasks and responsibility for outcomes.

o Collaboration and Escalation Awareness: Team-oriented approach and understanding of escalation protocols.

Location: Magnum, Thoraipakkam - Chennai

Shift timing : AUS time zone

📌 IND_Consultant (Mumbai)
🏢 Artech Infosystems
📍 Mumbai