Implementation Engineer - Contact Center

Location : Remote (occasional onsite at client location may be required)

Job Type : Full time

Experience Level : Mid to Senior

Industry : Contact Center, SaaS, Cloud Communications

Position Overview

We are seeking a skilled Implementation Engineer to lead the deployment and integration of our Contact Center solutions into client ecosystems. You will act as both a technical expert and customer-facing consultant , guiding clients through the full implementation lifecycle from requirement gathering and system configuration to go-live support.

Key Responsibilities

- End-to-End Implementation : Own and manage the entire implementation process of Contact Center solutions within customer environments.
- Client Engagement : Communicate technical concepts and implementation plans across stakeholders from business leaders to IT engineers.
- Consultation & Analysis : Work directly with clients to assess current workflows, gather requirements, and advise on optimal configurations.
- System Configuration : Configure, deploy, and test Contact Center platforms, ensuring alignment with customer requirements.
- User Training & UAT Support :



Conduct training and support clients during user acceptance testing and production readiness.
- Issue Resolution : Troubleshoot and resolve deployment issues efficiently, maintaining robust communication with clients.
- Technical Documentation : Maintain accurate records of implementation details, changes, and customizations.

Required Skills & Qualifications

- Mandatory :
- Proficiency in SQL for querying and data manipulation.
- Strong grasp of IP networking fundamentals and RESTful APIs .
- Experience in implementing outbound contact center products .
- Hands-on experience with Linux , Nginx , and Redis .
- Solid understanding of Contact Center technologies (e.g., Dialer, ACD, IVR, Omnichannel systems ).
- Excellent listening, problem-solving , and client communication skills.
- A consultative approach with a customer-first mindset .
- Preferred :
- Experience with platforms like Amazon Connect, Cisco UCCE, NICE InContact, Twilio, Genesys, or Avaya .
- Familiarity with EHR (Electronic Health Record) systems and healthcare workflows.
- Exposure to AWS infrastructure and services.
- Previous experience with high-volume outbound campaigns .

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📌 Implementation Engineer - Contact Center (Madurai)
🏢 UFS Networks
📍 Madurai