Job Summary

We are seeking an experienced and result-driven HVAC Service Manager to lead our service operations, ensuring efficient maintenance, troubleshooting, commissioning, and customer satisfaction across HVAC systems. The ideal candidate must have strong hands-on troubleshooting expertise and experience in VRF commissioning along with team management capabilities.

Key Responsibilities

1. Service Operations Management

- Lead and manage HVAC service operations including AMC, breakdown, and preventive maintenance
- Ensure quick diagnosis and resolution of service issues
- Allocate manpower efficiently for service calls and projects
- Maintain high service quality and adherence to SLAs

2. Technical Expertise (Critical Requirement)

- Strong hands-on experience in troubleshooting HVAC systems and diagnosing faults
- Expertise in VRF system commissioning (must-have)
- Handle complex technical issues across:

- VRF/VRV systems
- Chillers (Air-cooled & Water-cooled)
- AHU, FCU, Cassette & Ductable units
- Ensure systems are commissioned and functioning as per OEM standards
- Provide technical guidance to service engineers and technicians

3. Team Leadership & Management

- Lead and supervise service engineers and technicians
- Conduct technical training sessions (especially on troubleshooting & commissioning)
- Monitor performance and improve team productivity
- Ensure discipline, safety, and professionalism

4. Customer Relationship Management

- Manage key client relationships and ensure high satisfaction
- Handle escalations and critical breakdown situations
- Build long-term service contracts and client trust

5. AMC & Revenue Growth

- Drive AMC acquisition and renewals
- Identify opportunities for retrofit, repairs, and spare sales




- Achieve service revenue targets
- Prepare proposals, quotations, and contracts

6. Inventory & Spare Parts Management

- Manage spare parts planning and availability
- Coordinate procurement and reduce downtime
- Optimize inventory cost

7. Documentation & Reporting

- Maintain service logs, reports, and commissioning records
- Track KPIs such as closure time, repeat complaints, and uptime
- Prepare MIS reports using ERP systems (Odoo preferred)

8. Compliance & Safety

- Ensure adherence to safety standards and protocols
- Conduct safety audits and enforce site safety practices

Key Requirements

Education

- Diploma / B.Tech / BE in Mechanical Engineering or HVAC-related field

Experience

- 5-10 years in HVAC service and maintenance
- Minimum 2 to 3 years in a managerial role
- Experience in AMC handling and service team management

Technical Skills (Mandatory)

- Strong troubleshooting and fault diagnosis skills
- Hands-on experience in VRF commissioning
- Deep understanding of HVAC systems and controls
- Familiarity with OEM systems like LG, Mitsubishi, Toshiba

Soft Skills

- Leadership and team management
- Strong communication and client handling
- Problem-solving and decision-making ability

Preferred Skills

- Experience with Odoo ERP
- Exposure to multi-location service operations
- MEP industry background

Key Performance Indicators (KPIs)

- First-time fault resolution rate
- Service response & closure time
- AMC renewal rate
- Service revenue growth
- Customer satisfaction score

Salary & Benefits

- Market-competitive salary + incentives
- Travel allowances
- Growth opportunities

Why Join Us (BNE)

- Growing MEP & HVAC company with strong brand partnerships
- Opportunity to lead large-scale service operations
- Exposure to premium commercial projects

📌 HVAC Service Manager (Bengaluru)
🏢 B.N enterprises
📍 Bengaluru