Job highlights

- Excellent communication and interpersonal skills to interact with candidates,staff,and clients . Problem-solving abilities to address unexpected issues during exams . Technical proficiency to operate exam delivery systems and basic troubleshooting . .

_ Hub Operation Manager(HOM) TCS iON is a strategic unit of Tata Consultancy Services focused on Manufacturing Industries (SMB), Educational Institutions and Examination Boards. TCS iON provides technology by means of a unique IT-as-a-Service model, offering end-to-end business solutions. It caters to the needs of multiple industry segments, through innovative, easy-to-use, secured, integrated, hosted solutions in a build-as-you-grow, pay-as-you-use business model.

TCS iON serves its clients with the help of best practices gained through TCS global experience, domestic market reach, skills, and delivery capabilities. TCS iONs Cloud Based Solution is highly modular, scalable and configurable giving businesses and educational institutions the benefits of increased efficiencies, faster go to market, predictability of technology as well as spend and better business results. business solutions.

About the role

A "Hub Operations Manager" at TCS iON is responsible for overseeing the day-to-day operations of a designated exam center or hub, ensuring smooth execution of online assessments, managing staff, maintaining infrastructure, and adhering to quality standards, all while delivering a seamless candidate experience across the entire testing process; essentially acting as the in office leader for all operational aspects of the exam center within TCS iONs network.

Note: Operations in Information technology, Telecom or related who has experience of handling 24*7 ops environment.

Key responsibilities may include

- Exam Day Management:




- Coordinating all aspects of exam day operations, including candidate registration, check-in, system checks, invigilation, and post-exam procedures.
- Managing exam center staff (invigilators, technical support) to ensure proper execution of protocols.
- Troubleshooting technical issues during exams and coordinating with IT support if needed.

- Center Operations Oversight:

- Maintaining the physical exam center infrastructure, ensuring cleanliness, proper seating arrangements, and equipment functionality.
- Monitoring exam center compliance with security protocols and regulations.
- Managing vendor relationships related to exam center operations (catering, security, etc.)

- Staff Management:

- Training, and supervising exam center staff to ensure high-quality service delivery.
- Performance evaluation and development of the exam center team

- Reporting and Analysis:

- Generating reports on exam center performance metrics, including attendance, technical issues, and candidate feedback.
- Identifying areas for improvement and implementing necessary adjustments to optimize operations

- Client/TC management Coordination:

- Collaborating with clients to understand their specific requirements and ensure smooth delivery of exams.
- Addressing client concerns and providing timely updates on exam center operations
- Approaching new clients for capacity addition

Required Skills:
- Strong organizational and planning skills to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills to interact with candidates, staff, and clients
- Problem-solving abilities to address unexpected issues during exams
- Technical proficiency to operate exam delivery systems and basic troubleshooting
- Leadership qualities to motivate and manage a team

📌 Hub Operation Manager (Kavaratti)
🏢 Han Digital Solution
📍 Kavaratti