. JOB PURPOSE To supervise and monitor all housekeeping activities in the hospital to ensure a clean, hygienic, safe, and infection-free environment for patients, visitors, and healthcare personnel. Ensure compliance with applicable NABH standards, hospital policies, infection prevention and control protocols, biomedical waste management rules, and patient safety requirements.

1. KEY RESPONSIBILITIES AND DUTIES

A. Housekeeping Operations
1. Supervise daily housekeeping activities across all hospital areas, including:

- Inpatient wards and patient rooms.
- Intensive Care Units (ICUs) and critical care areas.
- Operation theatres and procedure rooms, in coordination with the concerned departments.
- Emergency department and outpatient department (OPD).
- Laboratories, diagnostic areas, corridors, lifts, staircases, and waiting areas.
- Toilets, washrooms, offices, and other public areas.

1. Ensure routine cleaning, scheduled disinfection, terminal cleaning, and other approved cleaning procedures are completed on time.
2. Conduct regular rounds to inspect cleanliness and hygiene.
3. Ensure area-wise cleaning schedules and checklists are followed.
4. Coordinate bed cleaning and discharge cleaning with nursing and patient-care teams.
5. Attend housekeeping complaints promptly and ensure corrective action.

B. NABH Quality and Infection Prevention and Control (IPC)
1. Implement housekeeping procedures in accordance with the hospital's approved policies and applicable NABH requirements.
2. Ensure compliance with Infection Prevention and Control (IPC) protocols issued by the hospital's Infection Control Team.
3. Monitor proper cleaning and disinfection of patient-care areas and high-touch surfaces.
4. Ensure approved disinfectants are used at the correct dilution and contact time, as specified in hospital protocols.
5. Ensure colour-coded cleaning equipment is used as per hospital policy.
6. Monitor appropriate hand hygiene, PPE use, and safe cleaning practices.
7. Ensure proper spill management for blood and body fluids according to approved hospital procedures.
8. Maintain cleaning records, inspection checklists, and audit documentation.
9. Report infection control risks and non-compliance to the Housekeeping Manager and Infection Control Team.
10. Participate in internal audits, NABH assessments, and quality improvement activities.

C. Biomedical Waste Management
1. Ensure housekeeping staff follow the hospital's biomedical waste management policy and applicable Biomedical Waste Management Rules.
2. Monitor correct segregation of biomedical waste at the point of generation and ensure housekeeping staff do not mix waste categories.
3. Ensure appropriate collection, internal transportation, and handover of waste according to hospital procedures.
4.



Ensure staff use the prescribed PPE while handling waste.
5. Monitor the availability and proper use of designated waste containers and bags.
6. Report needle-stick injuries, waste-handling incidents, and segregation violations immediately.
7. Conduct periodic staff awareness sessions on biomedical waste management.

D. Staff Management and Training
1. Prepare duty rosters and allocate daily work assignments.
2. Monitor staff attendance, punctuality, grooming, discipline, and performance.
3. Ensure adequate manpower deployment across all shifts and critical areas.
4. Train housekeeping staff on cleaning methods, disinfection, infection control, hand hygiene, PPE, chemical safety, and biomedical waste management.
5. Conduct on-the-job training and competency assessments as per hospital policy.
6. Maintain training, attendance, and competency records.
7. Report staff shortages and arrange replacement staff as required.

E. Cleaning Materials, Equipment, and Inventory
1. Monitor the availability of cleaning chemicals, disinfectants, consumables, and equipment.
2. Maintain stock registers and submit material requisitions on time.
3. Ensure chemicals are properly labelled, diluted, stored, and used safely.
4. Inspect cleaning machines, mops, trolleys, buckets, and other equipment for cleanliness and functionality.
5. Ensure separate cleaning equipment is used for designated areas as per hospital policy.
6. Minimise material wastage and promote cost-effective resource utilisation.

F. Safety and Risk Management
1. Ensure wet-floor signage is displayed during and after floor cleaning as required.
2. Ensure housekeeping staff use appropriate PPE and follow safe work practices.
3. Monitor safe chemical handling and storage.
4. Report spills, damaged equipment, unsafe conditions, and workplace incidents immediately.
5. Support fire safety drills, emergency preparedness activities, and evacuation procedures.
6. Ensure staff are familiar with hospital emergency codes and reporting channels relevant to their duties.

G. Documentation and Reporting Maintain and update the following records as applicable:
- Daily housekeeping duty roster and attendance register.
- Area-wise cleaning and disinfection checklists.
- Terminal cleaning and discharge cleaning records.
- Housekeeping inspection and audit reports.
- Chemical dilution and stock registers.
- Equipment maintenance records.




- Biomedical waste compliance monitoring records.
- Staff training and competency records.
- Complaint register and corrective action reports.
- Incident and non-conformity reports.
- Corrective and Preventive Action (CAPA) follow-up records.

H. Interdepartmental Coordination Coordinate with the following departments to ensure smooth hospital operations:
- Nursing Department.
- Infection Control Department.
- Quality Department.
- Facility Management and Engineering.
- Security Department.
- Stores and Purchase Department.
- Hospital Administration.
- Biomedical Waste Management Team.

1. KEY PERFORMANCE INDICATORS (KPIs)
2. Housekeeping audit scores and area inspection compliance.
3. Timely completion of routine and terminal cleaning.
4. Compliance with approved cleaning and disinfection procedures.
5. Biomedical waste segregation and handling compliance.
6. Patient and departmental complaint resolution.
7. Staff attendance and manpower deployment.
8. Completion of staff training and competency assessments.
9. Availability of housekeeping materials and equipment.
10. Timely closure of audit observations and CAPA.
11. Reduction in repeated housekeeping complaints and non-conformities.

12. QUALIFICATION AND EXPERIENCE

Educational Qualification:

- Graduate or diploma in Hospital Administration, Hotel Management, Facility Management, or a relevant discipline, as per hospital policy.

Experience:

- Preferably 25 years of housekeeping experience.
- Previous experience in a multispecialty or corporate hospital is preferred.
- Experience in a NABH-accredited hospital is an added advantage.

Technical Knowledge:

- Hospital housekeeping and environmental cleaning.
- Infection Prevention and Control (IPC).
- Biomedical Waste Management Rules and hospital procedures.
- Chemical safety, PPE, and spill management.
- NABH quality documentation and internal audits.
- Staff supervision and inventory management.

1. AUTHORITY AND ACCOUNTABILITY

The Housekeeping Supervisor is authorised to allocate duties, inspect work areas, instruct housekeeping personnel, report deficiencies, and initiate corrective action within the scope of departmental policy. The supervisor is accountable to the Housekeeping Manager or designated reporting authority for maintaining housekeeping standards, staff performance, documentation, and compliance with approved hospital procedures.
1. GENERAL REQUIREMENTS

- Maintain confidentiality and respect patient privacy.
- Follow hospital policies, infection control guidelines, and safety procedures.
- Maintain skilled conduct and discipline.
- Perform duties in rotational shifts, including weekends and holidays, as assigned.
- Undertake additional related responsibilities assigned by the reporting authority.

📌 Housekeeping Supervisor (Rajkot)
🏢 Sterling Addlife
📍 Rajkot