Title: Senior Customer Support Representative – International Voice Process

Location: Gurgaon (Cyber City)

Job Type: Full time

Industry: BPO / ITES / Customer Service

Role Category: Customer Service / International Voice Process

Job Summary:

We are hiring experienced professionals for the role of Senior Customer Support Executive – International Voice Process in Gurgaon. The role involves handling global customer interactions, primarily focused on billing-related queries, ensuring accurate resolution and high customer satisfaction in a fast-paced environment.

Key Responsibilities:

- Handle inbound international voice calls related to billing and account queries
- Resolve billing discrepancies, payment issues, and account concerns
- Provide accurate, prompt, and professional customer support
- Maintain high standards of communication, empathy, and problem-solving
- Work effectively in rotational shifts across global time zones




- Ensure compliance with company policies and quality standards

Requirements

- Minimum 1yr+ experience in International Voice Process (mandatory)

- Freshers are not eligible
- Qualification: UG / Graduate / PG (any discipline)
- Excellent English communication skills (spoken & written)
- Strong interpersonal and conflict-resolution skills Candidates with max 30 -40 days’ notice period preferred

Work Details:

- Work Mode: Work From Office

- Shift: UK Rotational shifts
- Week Off: 2 rotational offs

Benefits

• Salary: Up to ₹7 LPA (based on experience)

- Both-side cab facility
- Opportunity to work with a captive unit
- Career growth through Internal Job Postings (IJP) across roles and business units

📌 Hiring Sr. Customer Support - International Voice Gurugram
🏢 2COMs
📍 Gurugram