Job highlights

- Experience in analyzing Amazon customer reviews and identifying root causes of recurring product complaints

- Analyze customer feedback to identify product issues, coordinate with sourcing and QC teams for improvements, conduct competitor analysis, and monitor impact of enhancements

:

- Analyze customer reviews, ratings, complaints, and feedback to identify product-related issues and improvement opportunities.

- Identify repeated negative reviews and recurring product complaints and work towards reducing them.

- Study customer feedback and determine the root cause of product issues.

- Coordinate with the Sourcing, QC, and Supplier teams to communicate improvement requirements.

- Track product enhancement actions and follow up with relevant teams until implementation.

- Conduct competitor and market analysis to identify potential product improvements.





- Support continuous product improvement based on customer expectations, reviews, and market feedback.

- Monitor the impact of product improvements by analyzing subsequent customer reviews and ratings.

Key Skills:

- Robust ability to analyze customer reviews and identify patterns.

- Good problem-solving and analytical skills.

- Understanding of customer expectations and product quality.

- Ability to identify root causes of recurring complaints.

- Good coordination skills with internal teams and suppliers.

- E-commerce/marketplace experience, especially Amazon customer reviews, would be an advantage.

Interested candidate kindly share your updated CV to [email protected]

📌 Hiring Product Analyst (Chennai)
🏢 iTrend Solution
📍 Chennai