Job highlights

- Minimum 6 months BPO experience in international voice process, good English communication, comfortable with night shifts
- Handle international customer queries via calls, provide accurate resolutions, maintain quality and compliance, escalate issues as needed
- CTC up to ₹30,000/month with performance incentives and retention bonus, cab facility provided

Job Title: Customer Service Associate International Voice Process

Location: Bangalore

Work Mode: Work from Office

Process: International Voice Process

Job Overview

We are hiring Customer Service Associates for an International Voice Process in Bangalore. The role involves interacting with international customers over calls, understanding their queries, providing accurate information, and ensuring a high-quality customer experience.

Candidates with good English communication skills and prior BPO experience are encouraged to apply.

Eligibility Criteria

- Minimum 6 months of experience in BPO / Domestic or International Voice Process
- Undergraduate / Graduate candidates can apply
- Good verbal and written communication skills
- Comfortable working in night shifts
- Good customer handling and problem-solving skills
- Candidates should be comfortable working from office at Bangalore

Key Responsibilities

- Handle customer queries through international voice calls
- Understand customer requirements and provide appropriate resolutions




- Maintain skilled and courteous communication with customers
- Ensure accurate information is provided during every interaction
- Follow defined process guidelines, quality standards and compliance requirements
- Maintain required productivity and performance parameters
- Handle customer concerns professionally and escalate issues whenever required
- Maintain a positive customer experience throughout the interaction

Compensation & Benefits

- CTC: Up to 30,000 per month
- Take-Home: Up to 26,000 per month
- Performance Incentives: Up to 7,500
- Retention Bonus: Up to 60,000, as per organization policy
- Cab Facility: Both-side cab facility available

Shift & Working Details

- Shift: Night Shift / US Shift
- Working Days: 5 Days a Week
- Weekly Off: 2 Rotational Offs
- Work Mode: Work from Office
- Location: Manyata Tech Park, Bangalore

Selection Process Candidates will go through the following rounds:

1. HR Round
2. Versant Assessment
3. VNA / Voice Assessment
4. Operations Round

Why Join?

- Opportunity to work in an international customer service process
- Attractive fixed salary with performance-based incentives
- Additional retention bonus as per company policy
- Exposure to international customer handling
- Structured selection and onboarding process

Interested candidates can apply with their updated CV.

Contact Person: Sanjana

Contact Number: (phone hidden)

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🏢 Glorious HR Services
📍 Bengaluru