Job highlights

- 12+ years in operations with 3+ years leadership in intercity bus or smart mobility platforms; expertise in digital telemetry and fleet tracking SaaS

- Manage vendor onboarding and partnerships; oversee terminal and hub operations; enforce SLAs for vehicle and service quality; optimize fleet utilization and routing; lead incident management and cross-functional teams

Responsibilities

- Supply &
- Vendor Management:

Onboard, manage, and retain private bus operators and asset owners. Build sustainable partnership frameworks, resolve merchant queries, and establish seamless payout tracking structures.
- On-Ground Execution &
- Hub Operations: Oversee terminal operations, boarding lounges, smart hubs, and pitstops. Ensure highly effective dispatch, on-time departures, and seamless terminal management.
- Service Level Agreements (SLAs) &
- Quality Assurance: Define and maintain rigorous standards for vehicle cleanliness, driver/crew behavioural training, onboard amenities (Wi-Fi, charging points), and passenger safety.
- Fleet Optimization &
- Yield: Collaborate with the product and revenue teams to maximize bus utilization, track route performance metrics,



optimize vehicle routing layouts, and control operational costs.
- Incident Management &
- Crisis Control: Build 24/7 command center matrices for breakdown responses, alternative fleet deployment, customer safety incidents, and real-time transit disruption management.
- Team Leadership: Build and manage cross-functional teams including Regional Operations Managers, Ground Operations Executives, Support Agents, and Route Auditors.

Required Qualifications &

- Skills:

- Experience: 12 years of core operations experience, with at least 3+ years in a leadership capacity at a prominent intercity bus aggregator, smart mobility platform, micro-mobility startup, or tech-first fleet operator.
- Tech-Savvy Mindset: Deep comfort using and optimising digital telemetry tools, internal automated dashboard platforms, route-mapping software, and fleet tracking SaaS.
- Analytical Prowess: Strong ability to manipulate data dashboards to identify supply gaps, bottleneck trends, operational leakages, and route-level P&L; opportunities.

📌 Head Operations - Intercity Smart Bus Services (Noida)
🏢 Prowiz Mansystems
📍 Noida