About Us:

White Gold is a technology-driven and innovative company that leverages advanced technology to provide exceptional service to our customers. As a leading player in the gold buying sector, we are dedicated to delivering unmatched value and satisfaction to our clients. With over 60+ branches across Karnataka, Andhra Pradesh, Telangana and Kerala & a strong team of 250+ employees, we have built a reputation as a trusted name in the market.

Guided by our core values of integrity, innovation and customer satisfaction, we continue to redefine industry standards and exceed expectations.

Job Summary:

We are seeking an experienced Telesales Head to lead, scale, and optimize our telesales operations. The ideal candidate will have a proven track record of building high-performing teams, driving productivity, ensuring quality outcomes, and converting leads into measurable business growth. This role will be directly responsible for increasing walk-ins, conversions, and overall sales efficiency, while ensuring the team operates in alignment with organizational goals.

Leadership & Strategy

 Lead, mentor, and scale a telesales team to meet ambitious sales targets.

 Develop performance frameworks to monitor productivity, conversion ratios, and lead quality.

 Build data-driven strategies to improve call-to-walk-in and call-to-sale conversions.

 Drive collaboration with marketing and operations to ensure a seamless lead-to-conversion journey.

Operations & Process Management

 Establish and refine telesales processes to ensure consistency, efficiency, and service excellence.





 Set up and monitor daily/weekly/monthly KPIs for team performance.

 Conduct training and quality audits to maintain high communication and conversion standards.

 Manage lead allocation, follow-up strategies, and feedback loops with cross-functional teams. CRM & Technology

 Use CRM tools effectively to track leads, pipeline, and conversion data.

 Leverage CRM insights to improve team productivity, lead nurturing, and sales forecasting.

 Implement automation and reporting dashboards to monitor real-time performance. Business Growth & Ownership

 Take full ownership of the telesales function and its contribution to business revenue.

 Continuously identify opportunities to enhance lead conversion, upselling, and customer retention.

 Partner with leadership to forecast targets, budgets, and expansion plans.

Key Requirements

 6–8 years of progressive experience in telesales / inside sales, with at least 2–3 years in a leadership role.

 Proven success in scaling and managing large telesales teams.

 Strong understanding of sales productivity metrics, quality frameworks, and CRM systems (HubSpot, Salesforce, Zoho, or similar).

 Excellent communication, coaching, and data interpretation skills.

 Ability to drive a performance-driven, accountable, and motivating team culture.

 Experience in a retail, services, or consumer-facing environment preferred.

What We Offer

 Chance to lead and shape a high-growth sales function.

 Competitive salary + performance-linked incentives.

 A dynamic, growth-oriented work environment.

Pay: ₹1,600,000.00 - ₹1,800,000.00 per year

Work Location: In person

📌 HEAD OF TELESALES (Bengaluru)
🏢 Hiresium Technologies India
📍 Bengaluru