SquareOne Stays is looking for responsible, calm and customer-focused Guest Support Executives to handle guest calls, messages and service requests for our serviced apartments and short-term rental properties.

The ideal candidate should have positive communication skills, a practical approach to problem-solving and the ability to handle guest queries and complaints professionally. The role involves assisting guests throughout their stay and coordinating with internal teams to ensure a smooth and comfortable guest experience.

Key Responsibilities

- Answer guest phone calls and respond to messages received through Airbnb, WhatsApp, Booking.com and other online platforms.
- Assist guests with check-in procedures, Wi-Fi connectivity, housekeeping, maintenance and apartment-related queries.
- Troubleshoot common guest issues and take practical steps to resolve them promptly.
- Handle unhappy or upset guests calmly, patiently and professionally.
- Coordinate with housekeeping, maintenance and other internal teams to fulfil guest requests.
- Follow up on pending complaints and service requests until they are resolved.
- Maintain clear records of guest complaints, requests, follow-ups and resolutions.
- Escalate serious issues to the manager when required and follow company policies and procedures.
- Ensure timely, polite and helpful communication with guests throughout their stay.

Desired Candidate Profile





- Minimum qualification: 12th Pass / HSC. Graduates are also welcome to apply.
- Good verbal and written communication skills in English and Hindi.
- Calm, patient, polite and solution-oriented personality.
- Good common sense, troubleshooting ability and independent decision-making skills.
- Comfortable using smartphones, computers, WhatsApp and online booking platforms.
- Ability to multitask, prioritise requests and manage guest concerns effectively.
- Responsible, punctual, attentive to detail and willing to learn.
- Prior experience in customer service, hospitality, hotels, serviced apartments or call centres is an advantage but not mandatory.
- Must be comfortable working in either the day shift or evening/night shift.

Salary & Compensation 1,80,000 2,16,000 per annum (15,00018,000 per month), depending on skills and experience.

Job Location

Bandra West, Mumbai, Maharashtra.

Candidates residing in Bandra West, Bandra, Khar, Santacruz or nearby areas are preferred, especially those who can conveniently commute to work during their assigned shift.

Experience

Freshers are welcome to apply. Candidates with prior experience in customer service, hospitality, hotel operations or call centres will have an advantage.

Number of Vacancies

2 positions — one for the day shift and one for the evening/night shift.

📌 Guest Support Executive - Guest Calls & Messages (Mumbai)
🏢 SquareOne Stays
📍 Mumbai