Job highlights

- Balances daily cash,transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy

- Performs other duties required to provide the service brand behavior and genuine hospitality

- Develop good open communication and rapport with all guests

CONSTITUENTS

Guests

Employees

INDICATORS OF SUCCESS

Achieving Rev Par Goals

Customer Satisfaction and Loyalty Goals (Medallia Score, Comment Cards, Annual Quality Review)

AREAS OF RESPONSIBILITY

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

Greets guests and processes hotel registration

Develop valuable open communication and rapport with all guests

Recognise return guests and ensure all guests expectations are met and exceeded at all times

Ensure all guest account details are correct and accurate

Keeps current on hotel accommodations, services and area attractions

Responds to customer inquiries for information

Arranges for services requested by the guest by working with other departments as appropriate

Stays current with developments in the hotel by reviewing and updating the communication log

Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services

Makes reservations in accordance with hotels yield management practices

Processes customer credit at check-in in accordance with hotel policy

Identifies and records special billing instruction and notifies Accounting

Follows hotel policy on cash banks at all times adheres to credit limits and procedures as set down by the Financial Controller

Obtains appropriate approvals and signatures

Other responsibilities include

Liaising with housekeeping to ensure information is passed on for room requests and special requests

Balances daily cash,



transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy

Accepts responsibility for accurately maintaining cash float

Use the Brand technique for answering the telephone

Ensure work area is keep neat and tidy

Keeps abreast with the hotels daily banquets, functions and activities

Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals

Maintains policies and procedures to ensure the lowest level of loss is maintained

Adheres to rate restriction periods

Attends any training programs as directed or requested

Accurately processes maintenance requests

Keeps Executive Assistant Manager informed of all problems or unusual matters of significance

Creates 100% guest satisfaction by providing the Yes I Can!

experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

Adhere to Brand policies and procedures

At all times keeps a favourable image of the Brand

Comply with the personal presentation, grooming and hygiene standards

Actively support and promote Workplace Health and Safety within the work environment

Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate

Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager

Skills

Excellent communication skills

Ability to work a flexible schedule

📌 Guest Service Attendant (Shimla)
🏢 Radisson Hotel Group
📍 Shimla