Company Description Lemon Tree Hotels Limited (LTHL) is one of the largest hotel chains in India, operating across upscale, upper-mid scale, mid scale, and economy segments. The group manages a diverse portfolio of over 270 hotels under seven brands, including Aurika Hotels & Resorts, Lemon Tree Premier, Lemon Tree Hotels, Red Fox Hotels, Keys Prima, Keys Select, and Keys Lite. With more than 130 operational properties and many new hotels slated to open, LTHL continues to expand rapidly.

A team of around 7,700 employees works together to deliver a refreshingly different experience to guests every day, supported by a strong value-driven service culture.

Role Description This is a full time, on-site Guest Services Associate role based in Gujarat, India.

The Guest Services

Associate will welcome guests, manage check-in and check-out procedures, and ensure smooth front desk operations.

Responsibilities include handling inquiries, coordinating reservations, assisting with room assignments, and addressing guest requests and concerns promptly. The role involves close coordination with housekeeping, food and beverage, and other hotel departments to deliver seamless service.

The Guest Services

Associate will also maintain accurate records, follow company policies,



and uphold brand standards of hospitality and professionalism.

Qualifications

- Candidates should possess strong Guest Services and Guest Service skills, with a focus on creating positive, memorable guest experiences.
- Candidates should possess excellent Customer Service skills to handle inquiries, resolve issues, and manage guest expectations effectively.
- Candidates should possess Reservations-related skills, including managing bookings, modifications, and cancellations accurately.
- Candidates should possess clear and professional Communication skills, both verbal and written, to interact confidently with guests and colleagues.
- Basic computer proficiency, familiarity with hotel management or reservation systems, and comfort with handling cash and card payments.
- Strong interpersonal skills, attention to detail, and the ability to stay calm and courteous in high-pressure or busy situations.
- Prior experience in front office, hospitality, or customer-facing roles is preferred but not mandatory.
- Diploma or degree in Hospitality Management or a related field is an advantage; willingness to work flexible hours, including weekends and holidays, is required.

📌 Guest Services Associate (Gujarat)
🏢 lemon tree hotels
📍 Gujarat