Job highlights

- Excellent verbal communication and conflict-resolution skills in fast-paced entertainment
- Welcome guests, assist with bookings and queries, explain attractions, handle complaints, coordinate with departments
- Incentives, Diwali bonus, PF and ESIC compliance, paid leave, double pay on holidays

- Job Summary

We are looking for an energetic, friendly, and customer-focused Customer Service Representative (CSR) to join the Zestopia team. The CSR will be responsible for welcoming guests, understanding their requirements, assisting them throughout their visit, resolving queries and complaints, explaining games and attractions, and ensuring a smooth and enjoyable customer experience.

The ideal candidate should have excellent communication skills, a positive attitude, and the ability to handle customers professionally in a fast-paced entertainment environment.

Key Responsibilities

- Welcome and greet customers warmly upon arrival.
- Provide information about Zestopia's games, attractions, packages, offers, and facilities.
- Assist customers with ticketing, bookings, game cards, memberships, and other services.
- Guide customers regarding the rules, safety instructions, and usage of various attractions.
- Handle customer queries, complaints, and requests professionally.
- Resolve customer issues promptly or escalate them to the concerned supervisor/manager when required.
- Maintain a polite, friendly, and professional approach with all customers.
- Ensure customers receive accurate information regarding pricing, timings, offers, and game procedures.




- Coordinate with Operations, Game Zone, Security, Housekeeping, Caf, and other departments to resolve customer concerns.
- Assist children, families, and groups with their requirements while maintaining appropriate safety awareness.
- Monitor customer flow and assist in managing queues during busy hours.
- Handle customer feedback and communicate recurring issues to the reporting manager.
- Maintain proper records of customer complaints, feedback, and service-related issues.
- Support promotional activities, membership programs, and customer engagement initiatives.
- Ensure the customer service desk and surrounding area remain clean and organized.
- Follow all Zestopia SOPs, policies, safety procedures, and code of conduct.
- Maintain confidentiality of customer and company information.
- Perform other customer-service-related duties assigned by the supervisor or management.

Required Skills

- Excellent verbal communication skills.
- Good interpersonal and customer-handling skills.
- Friendly, energetic, and positive personality.
- Ability to remain calm while handling difficult customers.
- Good problem-solving and conflict-resolution skills.
- Basic computer knowledge.
- Ability to work in a fast-paced setting.
- Good teamwork and coordination skills.
- Strong sense of responsibility and discipline.
- Presentable personality and professional grooming.

Benefit

- PF and ESIC compliances
- Paid and Sick leave benefits
- Incentives
- Diwali Bonus
- Double pay on holidays.
- Employee engagements.
- Weekly off (as per roaster)

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