Role & responsibilities:

- Welcome and assist patients, attendants, and visitors at the hospital.

- Handle patient and visitor queries and provide appropriate assistance.

- Coordinate with various hospital departments to ensure a smooth patient experience.

- Guide patients and attendants regarding hospital services, departments, and procedures.

- Manage OPD tokens, registration queues, and doctor appointment schedules efficiently.

- Guide patients to diagnostic labs, billing counters, and pharmacies for a swift journey.

- Address basic concerns and escalate complex issues to the concerned team when required.

- Maintain a skilled and courteous approach while interacting with patients and families.

- Collect patient feedback and exit surveys to ensure service quality standards.





- Support the hospital team in maintaining a positive patient experience from entry to exit.

Preferred candidate profile:

- Excellent communication skills in Telugu, Hindi, and English to converse fluently and confidently with patients, attendants, and medical consultants.

- Professional, responsible, well-organized, and proactive approach with strong coordination, prompt follow-ups, and high attention to detail.

- Graduate degree holder.

- Strong active listening, deep empathy, and proven de-escalation skills to handle anxious families, long OPD wait times, or billing grievances diplomatically.

- Polished professional presentation, high grooming standards, and basic computer skills.

📌 Guest Relationship Executive (GRE) - Yashoda Hospitals - Hitech City (Hyderabad)
🏢 Yashoda Hospitals
📍 Hyderabad