Key Responsibilities:

Guest Experience Management

- Greet and welcome guests, ensuring a warm and friendly atmosphere.
- Anticipate guest needs and tailor personalized experiences to enhance satisfaction.

Issue Resolution

- Handle guest complaints or concerns in a professional, efficient manner.
- Coordinate with other departments to resolve issues promptly.
- Follow up with guests to ensure all concerns are addressed satisfactorily.

Relationship Management

- Build and maintain solid relationships with repeat guests.
- Collect and analyze guest feedback to identify trends and areas for improvement.
- Implement initiatives to increase guest loyalty and retention.

Team Coordination

- Train and guide front-line staff on best practices in customer service.
- Ensure staff adhere to service standards and uphold the company’s values.
- Communicate guest expectations and preferences to relevant departments.

Operational Excellence

- Oversee the seamless execution of daily guest-facing operations.




- Maintain accurate records of guest interactions, complaints, and preferences.
- Assist in promotional activities or special events for guests.

Reporting & Analysis

- Generate reports on guest satisfaction, trends, and service performance.
- Develop strategies to improve the overall guest experience based on insights.

Qualifications and Skills:

- Education: Bachelor’s degree in Hospitality, Business Management, or related field preferred.
- Experience: 1-3 years in a customer service or hospitality role.

Skills:

- Excellent communication and interpersonal skills.
- Proficiency in CRM software and MS Office Suite.
- Multitasking and organizational skills.
- Ability to work in a fast-paced, dynamic environment.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits

- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relation Executive(Females) (Delhi)
🏢 Airava Interior Industry
📍 Delhi