Sky Service Grievance Redressal - Team Leader _Sky Channel-Customer Service_Thane - Lead grievance redressal activities for Sky Channel customer service.
- Manage and coordinate a team focused on resolving customer complaints effectively.
- Ensure timely and satisfactory resolution of service-related issues.
- Act as a point of escalation for complex customer grievances.
- Collaborate with other departments to improve customer service processes.
- Monitor team performance and provide guidance to enhance service quality.
- Maintain records of grievances and resolutions for reporting and analysis.
- Drive customer satisfaction through proactive problem-solving and leadership.
📌 Grievance Redressal Team Leader - Customer Service (Thane)
🏢 Kotak Securities
📍 Thane
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