Role & responsibilities :

IMMEDIATE JOINER ONLY

Required Qualifications

- Bachelors degree in computer science, Information Technology, Engineering, or related discipline.
- 3-7 years of experience in Service Desk, Application Support, NOC, Incident Management, or IT Operations roles.
- Strong experience with Application Performance Monitoring (APM) tools such as:
- Dynatrace
- Datadog
- Current Relic
- AppDynamics

(preferred)
- Experience in managing production incidents and critical business-impacting events.

- Proven experience in client-facing support and stakeholder communication.
- Strong understanding of ITIL-based Incident, Problem, and Change Management processes.
- Excellent verbal and written communication skills.
- Experience working in a FinTech, Banking, Financial Services, or Digital Lending environment.
- Ability to analyse logs, alerts,



monitoring dashboards, and system health indicators.
- Willingness to work in a 24x7 rotational shift environment.

Preferred candidate profile Please share the following details with updated resume:

Sub - Service Desk Support

- Full Name
- Email Address
- Contact Number
- Total Years of Experience
- Current Fixed Salary (excluding bonus/variable)
- Notice Period - max 15 days we can wait

When you Available for Interview today - Are you comfortable for 24*7 Rotational shift -

Self-rating in Communication out of 5 -

How many years of exp in Application Support /Application monitoring tools -

Please share me your updated resume on - [email protected]

📌 Global Service Desk Support (Noida)
🏢 BIZ2X Platform Private
📍 Noida