Job highlights

- Genesys Cloud Developer Certification (or working towards it)

- 5 6 years of hands-on experience with Genesys Cloud CX (formerly PureCloud) . . Strong command of Architect tool,IVR scripting,and flow design .

- Solid experience with chatbot frameworks : Google Dialogflow,Amazon Lex,or equivalent

- Experience with Twilio,AWS Connect,or other CCaaS platforms is a plus

Key Responsibilities:

- Design, develop, and implement IVR workflows using Genesys Cloud CX Architect .

- Build and maintain voice bots and chatbots , integrating NLP and AI platforms (Google Dialogflow, Amazon Lex, Nuance, etc.).

- Collaborate with the Contact Center Ops, UX, and Product teams to design seamless customer journeys across voice and digital channels.

- Develop RESTful integrations with CRM, ticketing, knowledge bases, and third-party APIs within Genesys Cloud.

- Configure and troubleshoot call flows, queues, skills, DIDs, and digital channels (chat, email, SMS).

- Participate in CI/CD processes for deploying IVR/chatbot flows.

- Perform unit testing, UAT support, and provide post-production issue resolution.

- Monitor and optimize performance using Genesys reporting and analytics tools .

Required Skills & Experience:

- 5 6 years of hands-on experience with Genesys Cloud CX (formerly PureCloud) .

- Strong command of Architect tool , IVR scripting, and flow design .





- Solid experience with chatbot frameworks : Google Dialogflow, Amazon Lex, or equivalent.

- Experience integrating with backend systems via REST APIs .

- Proficiency in JSON, JavaScript , and Lambda functions for dynamic flows.

- Knowledge of Omnichannel routing , BOT-Handoff , and call/email/chat queueing strategies .

- Familiarity with Speech-to-Text (STT) and Text-to-Speech (TTS) configurations.

- Exposure to CI/CD tools , version control (Git) , and Agile development processes.

Preferred Qualifications:

- Genesys Cloud Developer Certification (or working towards it).

- Experience with Twilio , AWS Connect , or other CCaaS platforms is a plus.

- Understanding of customer experience (CX) KPIs and Contact Center analytics .

- Experience working in BFSI, Telecom, or Healthcare industries.

Soft Skills:

- Solid communication and collaboration skills.

- Ability to work independently and in globally distributed teams.

- Problem-solving mindset and keen attention to detail.

- Agile and adaptable in a rapid-paced, client-focused environment.

What We Offer:

- Fully remote work with flexible timing.

- Opportunity to work on cutting-edge AI-powered CX platforms.

- Collaborative team workplace and supportive leadership.

- Competitive salary and performance-based incentives.

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📌 Genesys Cloud IVR Developer with Chatbot Skills (New Delhi)
🏢 UFS Networks
📍 New Delhi