Job highlights

- Willingness to work in shifts.
- Shifts can be day or night,depending on the business requirements
- Required Skill Sets
- The candidate should be willing to work in a fast-paced,24x7 environment
- Experience - 0-1 Year of relevant experience
- Experience / attendance tracking,timesheet verification,payroll coordination,and escalation handling

COMPANY OVERVIEW: Iron Systems/Iron Service Global is a leading provider of integrated information technology solutions and last-mile supply chain services to the global Data Center, Edge Computing, Telecom and IoT infrastructure and adjacent industries.

We enable digital transformation and accelerate innovation. We are a technology and digital engineering company that provides expertise across industries.

`Experience - 0-1 Year of relevant experience ` Key Job Responsibilities:

- Provide first-level contact and convey resolutions to FTE (Full-time Time Engineer) at global Level
- Have Handle escalations, Service Review SLA Management
- Provide support to FTE in various HR-related topics such as Salary, compensation, Joining, leaves, etc and resolve issues and problems
- Maintain FTE files and records in electronic and paper form
- Handle FTE grievances formally and informally, forward them to the concerned department, and follow up for resolution.
- Properly escalate unresolved queries to project Manager
- Track, route and redirect problems to correct resources
- Update FTE issue data and produce reports for the manager.
- Follow up on FTE check-in issue resolution.




- Preserve and grow your knowledge of help desk procedures, products, and services
- Handling issues/Queries over calls or emails
- Act as the first point of contact for service requests via phone, email, or portal.
- Log, track, and resolve issues within defined SLAs; escalate as needed.
- Support scheduling and coordination of field service engineers.
- Ensure skilled communication with internal teams and clients.
- Generate basic reports and assist in process improvements.
- Collaborate with cross-functional teams for seamless operations.

Required Skill Sets

- Solid Verbal and Written Communication
- Analytical and Problem-Solving mindset

Active listening and professional phone/email etiquette

- Strong attention to detail and accuracy in ticket handling and reporting
- Basic problem-solving and troubleshooting capabilities
- Collaborative mindset and ability to work in a team environment
- Proactive and customer-focused attitude
- Willingness to work in shifts

The candidate should be willing to work in a fast-paced, 24x7 environment. Shifts can be day or night, depending on the business requirements.

Mandatory Skills

Experience/attendance tracking, timesheet verification, payroll coordination, and escalation handling. T

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 FTE Helpdesk Associate (Sahibzada Ajit Singh Nagar)
🏢 Iron Systems
📍 Sahibzada Ajit Singh Nagar