Role & responsibilities

- Ensure guests are welcomed and assisted professionally.

- Handle guest requests, complaints, and service recovery within the assigned shift.

- Support VIP and repeat guest experiences.

- Ensure consistency in guest service delivery standards.

- Supervise day-to-day Front Office operations during shifts.

- Monitor check-in and check-out activities.

- Assign duties and responsibilities to Front Office Associates.

- Ensure lobby, reception, and guest service areas are maintained as per standards.

- Coordinate with other departments for smooth operations.

- Conduct shift briefings and team updates.

- Monitor employee productivity, grooming, and attendance.

- Support training and development of team members.

- Ensure adherence to SOPs and company standards.

- Verify accuracy of guest records and shift documentation.

Report operational issues and service gaps.

Preferred candidate profile

- 1-4 years in Front Office operations.

📌 Front Office Supervisor (South Goa)
🏢 Club Mahindra
📍 South Goa