Key Responsibilities:

- Manage daily front office operations, including check-in and check-out.

- Recruit, train, supervise, and manage front office staff.

- Handle guest queries, feedback, and complaints professionally.

- Coordinate with other hotel departments for smooth operations.

- Manage room reservations, room allocation, and guest records.

- Ensure accurate billing and maintain front office reports.

- Monitor staff performance and ensure compliance with hotel standards.

- Maintain high levels of guest satisfaction and service quality.

Required Skills

- Leadership and team management

- Excellent verbal and written communication

- Guest relations and complaint resolution

- Problem-solving and decision-making

- Billing, cashiering, and basic financial knowledge

- Time management and multitasking

- Attention to detail and professional conduct

Advantages

- Flexible schedule

- Food provided

- Internet reimbursement

- Paid time off

Work Location: In person

📌 FRONT OFFICE MANAGER (Kozhikode)
🏢 Explora by Nova
📍 Kozhikode